Front Desk Associate — Elevate Member Experience (Free Gym)

Equinox; Los Angeles (CA); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Complimentary Club membership

Discounts on Equinox services

Commission opportunities

Job summary

Equinox is seeking energetic Front Desk Associates to join our team. You will professionally greet members, scan IDs at entry, answer phones, and respond to questions while maintaining a clean work area and assisting other departments as needed.

Ideal candidates have at least 1 year in customer service, a high school diploma, and a friendly, energetic demeanor. This role requires strong communication and a passion for health and fitness in a fast-paced club setting.

Qualifications

• Minimum of 1 year in customer service or related experience.
• High school diploma/GED required or equivalent work experience.
• Reliable, professional, computer literate, energetic, and friendly.
• Preferably interested in health, fitness, and/or sports.
• Must be friendly, vibrant, and outgoing.
• Must be able to effectively communicate in person, via email, and via phone.

Responsibilities

• Professionally greet members and guests
• Scan membership IDs upon members entrance
• Answer phones professionally
• Respond to member questions, concerns and discrepancies
• Update members’ accounts if needed
• Maintain an orderly and clean work area
• Ability to work opening/closing/mid-day shifts
• Ability to tour members
• Provide the highest level of customer service to members, prospective members, and guests
• Aid other departments with other related tasks

Skills

Customer service

Friendly

Communication

Education

High school diploma/GED

Job description

Equinox is seeking energetic Front Desk Associates to join our team. You will professionally greet members, scan IDs at entry, answer phones, and respond to questions while maintaining a clean work area and assisting other departments as needed.

Ideal candidates have at least 1 year in customer service, a high school diploma, and a friendly, energetic demeanor. This role requires strong communication and a passion for health and fitness in a fast-paced club setting.