Front Desk Associate — Elevate Member Experience

Equinox; Berkeley (CA); On-site; USD 22,287 - 31,742; Full time

Benefits offered by this job

Complimentary Club membership

Commission opportunities/benefits

Perks and incentives

Job summary

Equinox is seeking energetic Front Desk Associates in Berkeley to warmly greet members, manage inquiries, and maintain accurate member accounts. You will support a premium club experience with professional service and a positive, energetic presence on shift.

Ideal candidates bring at least 1 year in customer service, a high school diploma or GED, and a friendly, outgoing demeanor. This role emphasizes teamwork and top-tier guest satisfaction in a fitness-focused environment.

Qualifications

• Minimum of 1 year in customer service or related experience.
• High school diploma/GED required or equivalent work experience.
• Reliable, professional, computer literate, energetic, and friendly.
• Preferably interested in health, fitness, and/or sports.
• Must be friendly, vibrant, and outgoing.
• Must be able to effectively communicate in person, via email, and via phone.

Responsibilities

• Greet members and guests professionally.
• Answer phones professionally.
• Respond to member questions, concerns and discrepancies.
• Update members’ accounts if needed.
• Maintain an orderly and clean work area.
• Work opening/closing/mid-day shifts.
• Tour members as needed.
• Provide the highest level of customer service to members, prospective members, and guests.
• Aid other departments with related tasks.

Skills

Customer service

Communication

Professionalism

Friendly demeanor

Education

High School Diploma/GED

Tools

Computer literate

Job description

Equinox is seeking energetic Front Desk Associates in Berkeley to warmly greet members, manage inquiries, and maintain accurate member accounts. You will support a premium club experience with professional service and a positive, energetic presence on shift.

Ideal candidates bring at least 1 year in customer service, a high school diploma or GED, and a friendly, outgoing demeanor. This role emphasizes teamwork and top-tier guest satisfaction in a fitness-focused environment.