Club Front Desk Agent - Guest Services & Reservations

Invited Clubs; Akron (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

Invited Clubs, located in Akron, seeks a Front Desk Staff member to deliver welcoming service and support front desk operations. You will greet members and guests, handle inquiries, and complete administrative tasks to ensure a positive experience.

The role covers check-in/check-out, membership verification, payments, and maintaining records, with a focus on a warm, professional guest experience at the club.

Qualifications

• High school diploma or equivalent.
• Preferred: experience in customer service or front desk roles at clubs or fitness centers.
• Strong interpersonal and communication skills; ability to multitask.

Responsibilities

• Greet members and guests with a warm, professional demeanor upon arrival and departure.
• Handle inquiries and provide information about club amenities, services, and events.
• Assist with special requests, ensuring a positive experience for all members and guests.
• Manage the check-in and check-out process for members and guests efficiently.
• Verify membership status, collect fees, and issue access cards or keys as needed.
• Maintain accurate records of member and guest visits.
• Monitor and ensure that the front desk area and lobby are clean, organized, and well-maintained.
• Report any maintenance or safety issues to the appropriate personnel.
• Answer and direct phone calls, emails, and other communications to the appropriate departments.
• Schedule and confirm appointments or reservations for club facilities and services.
• Process payments and handle cash or credit transactions accurately.

Skills

Customer service

Front desk

Interpersonal communication

Multitasking

Reservation systems

Education

High school diploma or equivalent

Tools

Computers

Telephones

Reservation systems

Job description

Invited Clubs, located in Akron, seeks a Front Desk Staff member to deliver welcoming service and support front desk operations. You will greet members and guests, handle inquiries, and complete administrative tasks to ensure a positive experience.

The role covers check-in/check-out, membership verification, payments, and maintaining records, with a focus on a warm, professional guest experience at the club.