Private Club Front Desk & Member Services Concierge

The Athletic Club of Columbus; Columbus (OH); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Daily meals

Free downtown parking and transport

Job summary

The Athletic Club of Columbus (ACC) is seeking a Front Desk Attendant to warmly welcome members and guests, handle inquiries, and help manage reservations, events, and communications across the club. This is a front-line position that supports dining, events, and member services in a historic, member-focused environment.

You will coordinate mail, parking, and reservations, assist with banquet planning, and ensure a tidy, secure front desk area.

Qualifications

• Prior customer service experience a plus.
• Personable and friendly demeanor. Professional and courteous, able to communicate with others through various methods.
• Ability to multi-task, make solid business decisions with minimal supervision and work well under pressure

Responsibilities

• Greet members and guests as they enter and leave the club.
• Monitor incoming calls and direct them to the appropriate person
• Assist in managing reservations for restaurants, rooms, and events
• Coordinate incoming mail, packages, and shipments
• Assist members & guest with parking related questions. Enter permanent and temporary vehicles into Offstreet. Bill members for guest parking accordingly.
• Monitor athletic activity. Make sure members are scanning in and guest/ reciprocal members are signing in and paying the athletic guest fees.
• Report any accidents or injuries to directors immediately via email.
• Communicate with other front desk employees to ensure all urgent matters are followed up on.
• Monitor valet staff to make sure they are all present and on time. Communicate with ACC management and valet supervisors when appropriate.
• Keep an accurate drawer of $300. Coordinate making change with the accounting office.
• Keep front desk and lobby area as tidy and clean as possible.
• Check the Banquet Module and ACC emails to remain knowledgeable with events and programs.
• Monitor and assist with creating dining reservations on Seven Rooms. Make sure high-volume days are communicated to F&B management.
• Monitor valet staff to make sure they are all present and on time. Communicate with ACC management and valet supervisors when appropriate.
• Facilitate reciprocal club program for both ACC members visiting reciprocal clubs and for reciprocal club members visiting the ACC; create Letters of Introduction for ACC members for them to have access to reciprocal clubs.
• Use of Northstar software system to:
• Accurately record cash, credit card and member charge sales through the RPOS terminal.
• Assist members with Accounts Receivable inquiries such as last statement balance due or food and beverage minimum remaining.
• Remain knowledgeable on Emergency Action plans and facility troubleshooting procedures. Review emergency PowerPoint.
• Organize inventory of office supplies/ materials and notify DMS when running low.
• Sort incoming mail. Coordinate shipping of packages with Director of Member Services via FedEx, UPS or USPS.
• Monitor front entrance to ensure member safety, accurate member usage and that no alcoholic beverages are entering or exiting the facility.
• Assist with other duties as assigned by the Director of Member Services.

Skills

Customer service

Multi-tasking

Professionalism

Job description

The Athletic Club of Columbus (ACC) is seeking a Front Desk Attendant to warmly welcome members and guests, handle inquiries, and help manage reservations, events, and communications across the club. This is a front-line position that supports dining, events, and member services in a historic, member-focused environment.

You will coordinate mail, parking, and reservations, assist with banquet planning, and ensure a tidy, secure front desk area.