Club Enablement & Onboarding Lead

Sam's Club; Graniteville (SC); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Paid time off

Job summary

Sam’s Club in Aiken, SC is seeking a full-time associate onboarding and operations lead. You will roll out new tools and processes, coordinate onboarding within the first 30–180 days, and guide associates to align with club values and safety standards.

You will reinforce training, mentor teammates, promote belonging, and ensure consistent execution across departments to improve member experience and reduce turnover.

Qualifications

• 6 months retail experience including operating front‑end equipment (e.g., cash register).
• 6 months customer service experience.
• Must be 18 years of age or older.

Responsibilities

• Lead rollout of tools, technologies, and processes to improve club efficiency and member experience.
• Coordinate onboarding efforts to ensure new associates adapt to club operations within 30, 60, 90, and 180 days.
• Facilitate orientation sessions aligned with Sam’s Club values and onboarding protocols (I‑9, compliance).
• Reinforce training, maintain expertise in club roles, and guide associates on safety and operations.

Skills

Customer service

Retail experience

Front-end equipment

Job description

Sam’s Club in Aiken, SC is seeking a full-time associate onboarding and operations lead. You will roll out new tools and processes, coordinate onboarding within the first 30–180 days, and guide associates to align with club values and safety standards.

You will reinforce training, mentor teammates, promote belonging, and ensure consistent execution across departments to improve member experience and reduce turnover.