Club Concierge & Guest Experience Lead

Soho House; Ohio; On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Health Care + 401K

Paid Time Off

Career Development

Soho Impact

Learning & Development

Cookhouse & House Tonic

Team Events

Team Meal

Job summary

Soho House is seeking a Club Reception teammate to warmly welcome members and guests, answer reservations and inquiries, and support a variety of hospitality duties across the club, restaurant, and rooftop.

You will maintain a hospitable environment, handle guest list responsibilities, and communicate guest feedback to management while upholding high standards of service and professionalism.

Qualifications

• Experience delivering high-quality guest service in fast-paced environments.
• Ability to manage multiple inquiries and tasks efficiently.
• Strong verbal and written communication with guests and colleagues.
• Experience with reservations systems is a plus.

Responsibilities

• Ensure every member is welcomed by name (if local) and guest is welcomed with open arms and in a hospitable manner
• Answer high-volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries
• Be knowledgeable about menus, hours of operation and amenity availability/pricing
• Maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet
• Perform Guest List duties on the floor level, club and/or Rooftop (if applicable)
• Support, redirect and problem solve in real-time to ensure any guest related concerns are addressed and action items have been set
• Assist guests by checking/ retrieving their coats and/or items they left with the bell person
• Build relationships with members and guests and communicate and red flags and positive feedback to management to assess
• Influence a fun and positive atmosphere by being approachable and professional

Skills

Customer service

Phone etiquette

Communication

Multi-tasking

Hospitality

Tools

OpenTable

Salesforce

Opera

Job description

Soho House is seeking a Club Reception teammate to warmly welcome members and guests, answer reservations and inquiries, and support a variety of hospitality duties across the club, restaurant, and rooftop.

You will maintain a hospitable environment, handle guest list responsibilities, and communicate guest feedback to management while upholding high standards of service and professionalism.