Cloud Video & Access Support Analyst (Tier 1/2)

Motorola Solutions; Plantation (FL); Hybrid; USD 52,900 - 59,900; Full time

Benefits offered by this job

Incentive bonus plans

Medical, dental, vision benefits

401K with company match

10 paid holidays

Generous paid time off

Job summary

Motorola Solutions is seeking a Technical Support Analyst to join our global team. You will provide tier‑one and tier‑two troubleshooting for Avigilon Alta Video and Access solutions, analyzing complex network logs with Assist, our AI-powered assistant, and delivering premier assistance to partners and end users in a hybrid work environment.

Requirements include a Bachelor's degree or equivalent practical experience, 1+ years in technical support, and strong IP networking, Windows/Mac/Linux

Qualifications

• 1+ years of Technical Support experience.
• High School Diploma or equivalent.
• Legal authorization to work in the U.S. indefinitely; sponsorship not offered.

Responsibilities

• Analyze, troubleshoot, and resolve hardware, cloud software, mobile apps, and network issues for Avigilon Alta platforms.
• Replicate customer environments in labs and analyze system logs to diagnose complex access control/integration issues.
• Observe and analyze system performance metrics to identify resolution paths for cloud video and access control systems.
• Provide real-time technical guidance and phone support to installation partners for on-site deployments.

Skills

Network troubleshooting

Multi-OS support

English proficiency

Education

High School Diploma

Tools

CRM ticketing systems

Job description

Motorola Solutions is seeking a Technical Support Analyst to join our global team. You will provide tier‑one and tier‑two troubleshooting for Avigilon Alta Video and Access solutions, analyzing complex network logs with Assist, our AI-powered assistant, and delivering premier assistance to partners and end users in a hybrid work environment.

Requirements include a Bachelor's degree or equivalent practical experience, 1+ years in technical support, and strong IP networking, Windows/Mac/Linux