Professional Services Specialist - Dedicated Account

Motorola Solutions; Detroit (MI); On-site; USD 95,000 - 100,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

Generous Paid Time Off Packages

Employee Stock Purchase Plan

Job summary

Motorola Solutions is seeking a Professional Services Specialist in Detroit to act as the on-site technical expert for video security and access control systems. With over 5 years of relevant field experience, you will ensure continuous operation and successful upgrades of the client’s infrastructure.

This role involves managing installations, technical support, and collaborating closely with IT and security teams. The position includes competitive salary and benefits such as medical, dental, vision, and paid time off.

Qualifications

• 5+ years of experience in Video Management Systems and Access Control environments.
• Strong troubleshooting skills with network and system design.
• Legal authorization to work in the U.S. indefinitely.

Responsibilities

• Install, configure, and maintain Avigilon Unity Video and Access Control environments.
• Lead planning and execution of large-scale system upgrades.
• Conduct site audits and system certifications.

Skills

Video Management System (VMS)

Access Control (ACM)

Networking

Troubleshooting

Interpersonal Communication

Education

Bachelor's Degree or Diploma/Certificate in Computer Science, Engineering, or Technology

Tools

Wireshark

PowerShell

Job description

We are hiring a Professional Services Specialist to serve as the dedicated on‑site technical expert for a strategic enterprise account in the Detroit Area. This role ensures the continuous operation, maintenance, and successful upgrade of the client’s Video Security & Access Control (VS&A) infrastructure.

Responsibilities

• Perform on‑site installation, configuration, and maintenance of Avigilon Unity Video and Access Control environments following Motorola’s best practices.
• Lead the planning and execution of large‑scale system upgrades across the client’s sites, including licensing validation, firmware, and software updates.
• Provide technical expertise regarding all video and access control system components.
• Conduct site audits, system certifications, and acceptance test plans.
• Support the coordination and execution of annual preventative maintenance, tracking compliance with contractual SLA’s and response timelines.
• Produce formal PM reports identifying tested systems, deficiencies, corrective actions taken, lifecycle and replacement recommendations.
• Troubleshoot technical issues to determine root causes, review logs, deploy fixes, and suggest preventative measures to improve processes.
• Respond to system outages and deficiencies, leading technical incident response and resolution with Motorola and Avigilon support teams.
• Set up, configure and test advanced analytics.
• Conduct in‑person and remote product demonstrations and lead technical discussions.
• Develop and maintain strong, productive relationships with the client’s internal IT staff, system integrators, and key security stakeholders.
• Communicate effectively with internal MSI cross‑functional teams (Sales, SEs, Project Management, Customer Success) regarding project scope, schedules, and deliverables.

Preferred Qualifications

• 5+ years of relevant field experience in a Video Management System (VMS) and Access Control (ACM) environment.
• 5+ years of relevant experience in an IT environment.
• Strong knowledge in networking and system design.
• Demonstrated experience in large‑scale, multi‑site, or mission‑critical environments.
• Experience working with Physical Security VMS, DVR, NVR, Cameras, Encoders, PoE, POS, Access Control and intrusion systems.
• Experience with Milestone, Genetec, Exacq, Avigilon, Axis, Hikvision, OpenPath, Feenics, HID, Phoenix and other industry players is a plus.
• Experience deploying a VMS and cameras from the ground up.
• Understanding of network and PoE requirements for physical security.
• Knowledge and recent experience with programming and APIs is preferred.
• Demonstrate and articulate a strong understanding of troubleshooting logic and steps to resolution.
• Develop a strong understanding of Motorola Solutions (Avigilon) Video and/or Access Control products.
• Strong problem solving, organizational and analytical skills with demonstrated ability to resolve customer issues in the shortest time with the highest quality.
• Well‑developed interpersonal communication (written and oral) skills with the ability to document and explain complex technical problems and solutions to customers of all skill levels.
• Ability to keep grace under pressure, multitask and prioritize based on business needs, provide timely updates, manage customer expectations, and handle complex situations while troubleshooting critical issues.

Technical Proficiencies

• IP networking: routers, firewalls, wireless technologies, RTP, TCP/IP, UDP, IGMP and multicasting.
• OS & Software: Installing, configuring, and troubleshooting various operating systems, software, and hardware.
• Diagnostics: Proficient at navigating and understanding both Wireshark and PowerShell (or equivalent tools). Systems: Able to access and navigate Dell iDRAC and HP iLO OSs.

Required Skills

• A Bachelor's Degree or Diploma/Certificate in Computer Science, Engineering, or Technology.
• Must have one of the following certifications such as: CCNA, CCNP, MCSA, MTA, LFS, MCSE, CompTIA A+.
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Target Base Salary Range: $95,000 - $100,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job‑related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

Travel Requirements: Over 50%

Relocation: None

Position Type: Experienced

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally protected characteristic.