Video Security Support Specialist

Motorola Solutions; Indiana (PA); On-site; USD 50,000 - 58,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off

Employee Stock Purchase Plan

Paid Parental & Family Leave

Job summary

Motorola Solutions is seeking a Technical Support Analyst to deliver rapid support for Video Management Systems, IP cameras, and network servers. You will own complex technical challenges, troubleshoot systematically, and maintain incident histories in a customer-first environment.

We value continuous learning, collaboration across teams, and the ability to stay calm under pressure while managing customer expectations.

Qualifications

• High school diploma and 1+ years of technical support or customer support experience
• Must be able to obtain background clearance as required by government customer
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
• CJIS Security Policy compliance is required for access to CJIS systems

Responsibilities

• Research, troubleshoot, and resolve hardware, software, and IP networking issues via phone and digital channels
• Demonstrate complete ownership and urgency while assisting customers with Video Management Systems, cameras, and servers
• Maintain detailed and concise technical case records within our case management systems to capture incident histories
• Provide exceptional customer experience across calls, live chats, emails, and escalated requests
• Prioritize daily tasks between inbound channels, existing cases, and high-priority needs
• Explain complex solutions clearly to customers with varying technical skill levels
• Stay current on new product lines, video streaming technologies, and network protocols

Skills

IP Networking Protocols

Operating Systems & Hardware

Video Security Systems

Communication Proficiency

Systematic Troubleshooting

Multitasking & Prioritization

Self-Starter Collaboration

Industry certifications (CCNA/CCNP/MC/

Education

High school diploma

Job description

Motorola Solutions is seeking a Technical Support Analyst to deliver rapid support for Video Management Systems, IP cameras, and network servers. You will own complex technical challenges, troubleshoot systematically, and maintain incident histories in a customer-first environment.

We value continuous learning, collaboration across teams, and the ability to stay calm under pressure while managing customer expectations.