Cloud Validation & Operations Analyst

asmexternalcareersite; Reston (VA); On-site; USD 52,000 - 76,000; Full time

Job summary

ASM Research in Reston, Virginia seeks a detail-oriented professional to manage workstreams that validate cloud-based requests and approvals for accounts, tenants, and O365 services. You will verify prior requests, review workflows, and support multiple programs to ensure smooth execution.

As a key team member, you will develop and maintain program documentation, update SOPs, and produce training materials.

Qualifications

• Bachelor’s degree or 2+ years of professional experience.
• Strong verbal and written communication with internal and external stakeholders.
• Ability to operate autonomously with minimal supervision, attention to detail and organizational skills.
• Excellent customer service skills and focus.
• Adaptable to a fast-paced environment.
• Open to shift work (12x5 support, Mon-Fri 7AM-7PM).

Responsibilities

• Validate prior requests and approvals for cloud related accounts/tenants/O365 services.
• Review workflow diagrams and knowledge base articles to perform verifications.
• Collaborate and provide operational support to multiple programs ensuring seamless program execution.
• Develop and maintain comprehensive program documentation.
• Update standard operating procedures and technical training guides documentation as needed.

Skills

Verbal communication

Written communication

Autonomous work

Attention to detail

Fast-paced environment

Education

Bachelor’s degree

Tools

Microsoft Excel

Outlook

PowerPoint

Teams

Job description

ASM Research in Reston, Virginia seeks a detail-oriented professional to manage workstreams that validate cloud-based requests and approvals for accounts, tenants, and O365 services. You will verify prior requests, review workflows, and support multiple programs to ensure smooth execution.

As a key team member, you will develop and maintain program documentation, update SOPs, and produce training materials.