Cloud Support Business Analyst

Dunhill Solutions; Reston (VA); On-site; USD 30,000 - 35,000; Full time

Job summary

Dunhill Government Solutions is seeking a Cloud Support Business Analyst for an on-site role in Reston, VA. You will validate cloud accounts, tenants, and service requests while maintaining accurate procedures and training materials. No security clearance is required.

You will support multiple programs, update SOPs, and maintain knowledge bases, ensuring smooth execution in a fast-paced federal environment. On-site, 12×5 shift coverage applies.

Qualifications

• U.S. citizenship is required.
• Bachelor’s degree, or 2 years of professional experience.
• 2 years with the Microsoft suite (Excel, Outlook, PowerPoint and Teams) are essential.
• Strong verbal and written communication with stakeholders.
• Autonomous work style with attention to detail and organization.
• Excellent customer service focus in a fast-paced environment.
• Experience with IT business applications and systems.

Responsibilities

• Manage workstreams supporting validation of cloud-based requests and approvals.
• Validate prior requests and approvals for cloud accounts, tenants, and Office 365.
• Review workflow diagrams and knowledge base articles for verifications.
• Collaborate with programs to ensure seamless execution.
• Develop and maintain program documentation.
• Update SOPs and technical training guides as needed.
• Test functionality against requirements and support projects.

Skills

Verbal communication

Written communication

Stakeholder management

Autonomy

Attention to detail

Organizational skills

Customer service

Analytical thinking

Problem solving

IT applications experience

Education

Bachelor’s degree

Tools

Excel

Outlook

PowerPoint

Teams

Job description

Cloud Support Business Analyst — Reston, VA (on-site)

Dunhill Government Solutions is hiring a Cloud Support Business Analyst to support a federal cloud services program. This is a full-time, on-site role validating cloud account, tenant and service requests and keeping the procedures and training material behind them accurate and current. No security clearance is required.

Responsibilities:

• Manage workstreams supporting the validation of cloud-based requests and approvals for accounts, tenants and other cloud services.
• Validate prior requests and approvals for cloud-related accounts, tenants and Office 365 services.
• Review workflow diagrams and knowledge base articles to carry out verifications accurately.
• Collaborate with and provide operational support to multiple programs so execution stays seamless.
• Develop and maintain comprehensive program documentation.
• Update standard operating procedures and technical training guides as needed.
• Test functionality against requirements and support individual projects and systems in a designated functional area.

Requirements:

• U.S. citizenship.
• Bachelor’s degree, or 2 years of professional experience.
• 2 years with the Microsoft suite — Excel, Outlook, PowerPoint and Teams are essential.
• Strong verbal and written communication, and the ability to work effectively with both internal and external stakeholders.
• Able to operate autonomously with minimal supervision; strong attention to detail and organizational skills.
• Excellent customer service focus, and comfortable in a fast-paced environment.
• Sound judgment selecting methods to reach a solution, with good analytical and problem-solving skills.
• Experience working with customers, users and project leads on IT business applications and systems.
• General understanding of business process configuration and process flows.
• Must be open to shift work — 12×5 coverage is required, Monday to Friday, 7:00 AM to 7:00 PM.
• On-site role; telework is not available. Travel is not required.

Compensation: $21.63 to $25.48 per hour, full time, 40 hours per week.

Dunhill Government Solutions has placed cleared and public-trust professionals across the federal government for more than 25 years. AI-Powered. Human-Delivered.