Azure & Microsoft 365 Cloud Support Engineer

asmexternalcareersite; Washington, Redmond (Washington County, WA); On-site; USD 120,000 - 170,000; Full time

Job summary

ASM Research seeks an experienced Customer Support Engineer to join our Microsoft operations team supporting government cloud environments. This role blends advanced troubleshooting with deployment work and serves as a key technical resource for customer-facing support and platform operations.

The ideal candidate has 4+ years in technical support or engineering for enterprise settings, hands-on Microsoft 365 experience, and an active TS/SCI with FSP clearance.

Qualifications

• BS in Computer Science or other technical discipline preferred.
• 4+ years of experience in technical support or engineering roles supporting enterprise environments.
• 3+ years hands-on experience with Microsoft 365/Office 365 platform and services.

Responsibilities

• Diagnose and resolve technical issues across the Microsoft 365 platform.
• Drive root-cause analysis for customer-reported incidents.
• Execute and oversee platform component deployments, including software upgrades and configuration changes.
• Deploy and validate services for multiple engineering teams.
• Follow established procedures including Technical Service Guides and Knowledgebase articles while identifying opportunities for process improvement.
• Conduct validation testing according to Troubleshooting Guides.
• Manage and maintain workstation systems used for daily operations.
• Identify opportunities for optimization and automation.
• Maintain technical documentation and troubleshooting procedures in team knowledge base.
• Provide detailed status updates via email and ticketing systems.
• Contribute to continuous improvement initiatives.
• Support root-cause analyses, ad-hoc metrics, and data discovery requests

Skills

Customer service

Troubleshooting

Communication

Incident management

Ownership and coordination

Education

BS in Computer Science or related field

Tools

PowerShell

Python

Monitoring tools

Windows

Linux

Azure/AWS

Job description

ASM Research seeks an experienced Customer Support Engineer to join our Microsoft operations team supporting government cloud environments. This role blends advanced troubleshooting with deployment work and serves as a key technical resource for customer-facing support and platform operations.

The ideal candidate has 4+ years in technical support or engineering for enterprise settings, hands-on Microsoft 365 experience, and an active TS/SCI with FSP clearance.