Cloud Support & Validation Analyst

asmexternalcareersite; Washington, Redmond (Washington County, WA); On-site; USD 65,000 - 90,000; Full time

Job summary

ASM Research is seeking a detail-oriented professional to manage workstreams validating cloud-based requests and approvals for accounts, tenants, and O365 services. You will verify requests, review workflows, and support multiple programs to ensure smooth execution.

Responsibilities include developing program documentation and updating SOPs and training guides. Must be able to work 12x5 shifts, including holidays, with strong communication and customer service skills.

Qualifications

• 2+ years of Microsoft Suite (Excel, Outlook, PowerPoint, and Teams).
• Strong verbal and written communication with stakeholders.
• Autonomous with minimal supervision, detail-oriented and organized.
• Excellent customer service and adaptability to fast pace.
• Open to shift work (12x5, Mon-Fri 7AM-7PM EST) including holidays.
• Experience with IT business applications and systems.

Responsibilities

• Validate prior requests and approvals for cloud-related accounts/tenants/O365 services.
• Review workflow diagrams and knowledge base articles to perform verifications.
• Collaborate and provide operational support to multiple programs for seamless execution.
• Develop and maintain comprehensive program documentation.
• Update SOPs and technical training guides as needed.

Skills

Microsoft Suite

Verbal & written communication

Autonomous work

Customer service

Fast-paced environment

Shift work 12x5

Holiday work

Sound judgment

Analytical

Problem-solving

Self-starter

Communicating knowledge

IT applications experience

Testing functionality

Business process understanding

Education

Bachelor’s degree or 2+ years of professional experience

Job description

ASM Research is seeking a detail-oriented professional to manage workstreams validating cloud-based requests and approvals for accounts, tenants, and O365 services. You will verify requests, review workflows, and support multiple programs to ensure smooth execution.

Responsibilities include developing program documentation and updating SOPs and training guides. Must be able to work 12x5 shifts, including holidays, with strong communication and customer service skills.