Technical Success Account Management Lead, Google Cloud Consulting

Google; Sunnyvale (CA); On-site; USD 224,000 - 311,000; Full time

Job summary

Google Cloud is seeking a Technical Success Account Manager (TSAM) to drive strategic technical guidance for customers. You will own platform health, governance, and resilient workloads on Google Cloud Platform (GCP).

As trusted advisor, translate business objectives into rigorous governance, advocate best practices, and ensure continuous service improvements across client footprints.

Qualifications

• Bachelor’s degree in CS or related field, or equivalent practical experience.
• 15 years of experience in a customer-facing technical role.
• Experience with core cloud concepts and enterprise architecture (networking, compute, storage, security).
• Experience presenting to technical and executive stakeholders.
• Experience supporting customers in critical cloud operations.

Responsibilities

• Establish and lead Technical Governance, focusing on platform health metrics.
• Provide technical guidance and advocate for best practices via workshops.
• Drive platform stability and architectural health assessments.
• Advise on reliability concerns and scalable, resilient workloads.
• Translate customer needs into product feedback for roadmaps.

Skills

Customer-facing experience

Executive stakeholder communication

Cloud architecture knowledge

Networking & security basics

Public speaking

Education

Bachelor’s degree in CS or related field

MBA or Master’s degree (preferred)

Job description

This role may also be located in our Playa Vista, CA campus.
Applicants in the County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Sunnyvale, CA, USA; Irvine, CA, USA; Los Angeles, CA, USA.Minimum qualifications:

• Bachelor’s degree in Computer Science, a related technical field, or equivalent practical experience.
• 15 years of experience in a customer-facing technical role.
• Experience with core cloud computing concepts and enterprise architecture principles, including networking (VPC, peering), compute, storage, IT security (IAM, segmentation, encryption), database systems, cloud-native application development, and operational frameworks.
• Experience presenting to technical and executive stakeholders, including explaining technical concepts to non-technical audiences.
• Experience supporting customers in critical cloud operations domains, including launch/capacity planning, product release management, technical support, or formalized escalation management procedures.

Preferred qualifications:

• MBA or Master's degree in a Management, Technical, or Engineering field.
• Relevant technical professional certifications.
• Experience leading technical governance activities, such as establishing or actively participating in Architecture Review Boards (ARBs), or developing reference architectures and reusable patterns for an enterprise organization.

About The Job
As a Technical Success Account Manager (TSAM), you will serve as a strategic technical leader aligned with Google Cloud’s most critical customers. You are responsible for driving sustained platform health, achieving technical excellence, and ensuring stability for key business critical workloads running on Google Cloud Platform (GCP).
The TSAM serves as the customer’s trusted technical advisor, translating complex business objectives into rigorous technical governance and modern, resilient cloud architectural strategies. You will advocate for adoption of industry best practices and act as the primary point of accountability for resolving platform challenges and proactive risk mitigation, to the satisfaction of executive stakeholders.
This role requires independently forging strong executive relationships, advocating for the implementation of Google Cloud architecture standards, elevating platform stability, and establishing technical accuracy across the customer’s GCP footprint, through a programmatic approach. Additionally, you will serve as the internal customer advocate, translating their strategic needs into actionable feedback for Google Cloud’s Product and Engineering teams, ensuring continuous service improvement and feature development.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Individual pay is determined by factors including job-related skills, experience, and relevant education or training.
US: $224000 - $311000 (USD) + 25% bonus target + equity + benefits
Responsibilities
Learn more about benefits at Google .

• Establish and lead Technical Governance, focusing on platform health metrics and enterprise readiness planning.
• Provide technical guidance and advocate for the adoption of Google Cloud architecture and best practices via deep dives and workshops.
• Drive platform stability and excellence through deep architectural health assessments.
• Serve as the strategic technical advisor to address and resolve critical reliability concerns, advising on and guiding the architecture of highly robust, scalable, and resilient workloads.
• Act as the internal customer advocate, translating technical obstacles to influence GCP product roadmaps. Own workload success, stabilization, and ongoing optimization to ensure sustained business value.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .