Cloud Technical Success Lead: Enterprise Architecture

Google; Austin (TX); On-site; USD 174,000 - 252,000; Full time

Job summary

Google Cloud is seeking a Technical Success Account Manager (TSAM) to lead technical governance for its most strategic customers. You will drive platform health, ensure architectural excellence, and translate business objectives into resilient cloud strategies on Google Cloud Platform.

As the customer advocate, you will build executive relationships, influence product roadmaps, and promote best practices for scalable, secure workloads.

Qualifications

• Bachelor’s degree in Computer Science, related technical field, or equivalent practical experience.
• 10 years of experience in a customer-facing technical role.
• Experience with core cloud computing concepts and enterprise architecture principles.
• Experience presenting to technical and executive stakeholders.
• Experience supporting customers in cloud operations domains.

Responsibilities

• Establish and lead Technical Governance, focusing on platform health metrics and enterprise readiness planning.
• Provide technical guidance and advocate the adoption of Google Cloud architecture and best practices via workshops.
• Drive platform stability and excellence through deep architectural health assessments.
• Serve as the technical advisor to address and resolve critical reliability concerns, advising on and guiding the architecture of highly scalable, and resilient workloads.
• Act as the internal customer advocate, translating technical obstacles to influence GCP product roadmaps. Own workload success, stabilization, and ongoing optimization to ensure sustained business value.

Skills

Customer-facing experience

Cloud computing concepts

Executive stakeholder communication

Cloud operations support

Education

Bachelor's degree in CS or related field

MBA or Master’s in Management/Engineering

Job description

Google Cloud is seeking a Technical Success Account Manager (TSAM) to lead technical governance for its most strategic customers. You will drive platform health, ensure architectural excellence, and translate business objectives into resilient cloud strategies on Google Cloud Platform.

As the customer advocate, you will build executive relationships, influence product roadmaps, and promote best practices for scalable, secure workloads.