Cloud Platform Success Lead: Technical Governance

Google; Seattle (WA); On-site; USD 174,000 - 252,000; Full time

Benefits offered by this job

Health, dental, vision, life, disabled

401(k) with company match

Paid Time Off: 20 days/year

Sick Time: 40 hours/year (Seattle 69)

Maternity Leave: 28-30 weeks

Baby Bonding Leave: 18 weeks

13 paid holidays

Job summary

Google is seeking a Technical Success Account Manager (TSAM) to serve as a strategic technical leader for Google Cloud’s most critical customers. You will drive platform health, ensure stability for key workloads on GCP, and translate business objectives into rigorous technical governance and resilient cloud architectures.

You will forge executive relationships, advocate architecture standards, and feedback for product and engineering teams to improve service delivery and feature development.

Qualifications

• Bachelor’s degree in Computer Science, a related technical field, or equivalent practical experience.
• 10 years of experience in a customer-facing technical role.
• Experience with core cloud computing concepts and enterprise architecture principles, (e.g., networking, compute, storage, IT security, database systems, application development, operational frameworks).
• Experience presenting to technical and executive stakeholders (e.g., explaining technical concepts to non-technical audiences).
• Experience supporting customers in cloud operations domains (e.g., launch/capacity planning, product release management, technical support, escalation management procedures).

Responsibilities

• Establish and lead technical governance, focusing on platform health metrics and enterprise readiness planning.
• Provide technical guidance and advocate forthe adoption of Google Cloud architecture and best practices via deep dives and workshops.
• Drive platform stability and excellence through deep architectural health assessments.
• Serve as the strategic technical advisor to address and resolve critical reliability concerns, advising on and guiding the architecture of highly robust, scalable, and resilient workloads.
• Act as the internal customer advocate, translating technical obstacles to influence GCP product roadmaps. Own workload success, stabilization, and ongoing optimization to ensure sustained business value.

Skills

Customer-facing experience

Cloud concepts

Enterprise architecture

Executive presentation

Cloud operations support

Education

Bachelor’s degree in Computer Science or related field

Job description

Google is seeking a Technical Success Account Manager (TSAM) to serve as a strategic technical leader for Google Cloud’s most critical customers. You will drive platform health, ensure stability for key workloads on GCP, and translate business objectives into rigorous technical governance and resilient cloud architectures.

You will forge executive relationships, advocate architecture standards, and feedback for product and engineering teams to improve service delivery and feature development.