Cloud Technical Solutions Engineer II

Google; Kirkland (WA); On-site; USD 150,000 - 217,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with company match

Vacation 20 days

Sick time 40 hours/year

Maternity leave

Baby bonding leave

Paid holidays 13 days

Job summary

Google Cloud is seeking a Technical Solutions Engineer to lead and own large customer issues and provide level-two support across the Google Cloud platform. You will work within a global team delivering 24x7 support to help customers adopt Google Cloud seamlessly.

You will troubleshoot a mix of debugging, networking, system administration, and documentation updates, and contribute to product improvements. This role emphasizes customer advocacy and cross-functional collaboration.

Qualifications

• Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
• 9 years of experience troubleshooting and advocating for customer needs, or triaging technical issues.
• Experience with computer networking and web technologies (HTTP, HTML, DNS, etc.).
• Experience in system administration for Linux/Unix or operating systems.
• Experience with one or more core programming or scripting languages (e.g., C, C++, C#, Java, Python, JavaScript, PowerShell, Bash/Shell, Perl, Visual Basic).

Responsibilities

• Manage the customer’s problem through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
• Develop an understanding of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis.
• Act as a consultant and subject matter expert for internal stakeholders in Engineering, Sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
• Work closely with multiple Product and Engineering teams to find ways to improve the product, and interact with our Site Reliability Engineering (SRE) teams to drive high-quality production.
• Be available for non-standard work hours or shifts which may include weekends as needed.

Skills

Troubleshooting

Customer advocacy

Networking basics

Linux/Unix administration

Programming/scripting languages

Education

Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience

Tools

Linux

Unix

Scripting languages (e.g., Python, JavaScript, PowerShell)

Job description

Google Cloud is seeking a Technical Solutions Engineer to lead and own large customer issues and provide level-two support across the Google Cloud platform. You will work within a global team delivering 24x7 support to help customers adopt Google Cloud seamlessly.

You will troubleshoot a mix of debugging, networking, system administration, and documentation updates, and contribute to product improvements. This role emphasizes customer advocacy and cross-functional collaboration.