Cloud Infrastructure Solutions Engineer II - Equity & Bonus

Google LLC; Kirkland (WA); On-site; USD 150,000 - 217,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with company match

Paid time off 20 days

Sick time 40 hours/year

Maternity leave

Baby Bonding leave

Holidays

Job summary

Google LLC in Kirkland, WA is seeking a Technical Solutions Engineer II to join the Google Cloud Infrastructure compute team. You will lead and own critical customer issues, providing level two support to other teams and enabling seamless cloud adoption.

The role involves debugging, networking, system administration, updating documentation, and scripting as needed. The team supports customers globally and emphasizes customer advocacy and product improvement.

Qualifications

• Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
• 9 years of experience troubleshooting and advocating for customer needs, or triaging technical issues (e.g., hardware, software, application, operational, process).
• Experience with computer networking and web technologies (HTTP, HTML, DNS, etc.).
• Experience in system administration for Linux/Unix or operating systems.

Responsibilities

• Manage the customer’s problem through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
• Develop an understanding of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis.
• Act as a consultant and subject matter expert for internal stakeholders in Engineering, Sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
• Work closely with multiple Product and Engineering teams to find ways to improve the product, and interact with our Site Reliability Engineering (SRE) teams to drive high-quality production. Understand customer issues and advocate for their needs with cross-functional teams.
• Be available for non-standard work hours or shifts which may include weekends as needed.

Skills

Troubleshooting

Customer advocacy

Networking

Linux/Unix

Education

Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience

Tools

HTTP

DNS

Web technologies

Job description

Google LLC in Kirkland, WA is seeking a Technical Solutions Engineer II to join the Google Cloud Infrastructure compute team. You will lead and own critical customer issues, providing level two support to other teams and enabling seamless cloud adoption.

The role involves debugging, networking, system administration, updating documentation, and scripting as needed. The team supports customers globally and emphasizes customer advocacy and product improvement.