Cloud Systems Engineer - Contact Center & Telephony

The Wonderful Company LLC; Oklahoma City (OK); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Career Advancement Opportunities

Focused Learning and Development

Empowering Mentorship Program

Job summary

A leading floral delivery service is seeking a Systems Engineer for Cloud Services in Oklahoma City. This full-time position involves providing operational support for cloud-based telephony systems and working closely with stakeholders to align technology solutions with business needs. The ideal candidate has a Bachelor's degree or equivalent experience along with proficiency in supporting cloud applications and Microsoft 365. This role includes responsibilities like developing contact center reporting and ensuring quality testing of systems.

Qualifications

• 5+ years of equivalent work experience in technical disciplines.
• Experience in supporting 24x7 multi-site call center environments.
• Technical system administration expertise with cloud-based applications.

Responsibilities

• Provide operational support for cloud-based telephony systems.
• Ensure quality testing and user acceptance prior to production.
• Develop reporting for the contact center as required.

Skills

Supporting cloud-based applications

Experience with Microsoft 365 applications

AI technologies experience

Solid proficiency in telephony and contact center applications

Education

Bachelor's Degree or equivalent work experience

Tools

Microsoft Teams

Nice UserHub

3cLogic

Job description

A leading floral delivery service is seeking a Systems Engineer for Cloud Services in Oklahoma City. This full-time position involves providing operational support for cloud-based telephony systems and working closely with stakeholders to align technology solutions with business needs. The ideal candidate has a Bachelor's degree or equivalent experience along with proficiency in supporting cloud applications and Microsoft 365. This role includes responsibilities like developing contact center reporting and ensuring quality testing of systems.