Senior Systems Engineer (Contact Center)-- SINDC5721430

Compunnel Inc.; Dallas (TX); Hybrid; USD 100,000 - 130,000; Full time

Job summary

A technology services company is seeking 2 Senior Systems Engineers to design, deploy, and support a high-volume Contact Center platform. This role requires experience in contact center/telephony, CI/CD with Jenkins, and familiarity with Docker/Kubernetes, Python/Java, and AWS/cloud. You will engage in building scalable solutions, managing CI/CD pipelines, and collaborating in agile teams to deliver quality applications. The position is based in Dallas, TX with some onsite requirements.

Qualifications

• Experience managing high-traffic Contact Center applications.
• Strong knowledge of CI/CD principles and practices.
• Ability to work in agile development environments.

Responsibilities

• Build, test, and maintain Contact Center applications.
• Manage CI/CD pipelines and containerized deployments.
• Support Linux/UNIX systems and troubleshoot complex issues.

Skills

Contact Center/telephony experience (Genesys Engage)

CI/CD with Jenkins

Docker/Kubernetes

Python/Java

AWS/cloud

Shell scripting

Job description

Locations: Westlake, TX | Merrimack, NH - 2 weeks Onsite per Month

Assignment: Long-term contract (extensions based on performance; conversion unlikely)

Interview Process: Single round with manager and engineers

We’re seeking 2 Senior Systems Engineers to design, deploy, and support a high-volume Contact Center platform handling voice, email, and web chat for millions of clients.

Top Skills:

• Contact Center/telephony experience (Genesys Engage)
• CI/CD with Jenkins

Desirable: Docker/Kubernetes, Python/Java, AWS/cloud, shell scripting

Responsibilities:

• Build, test, and maintain Contact Center applications
• Develop scalable, reusable code and automation
• Manage CI/CD pipelines and containerized deployments
• Support Linux/UNIX systems and troubleshoot complex issues
• Collaborate in agile teams to deliver reliable, high-quality solutions