Cloud Support Specialist - Windows/Linux, Citrix, Veeam

Liberty Center One; Royal Oak (MI); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Opportunities for advancement

Collaborative work environment

Wide range of benefits

Job summary

Liberty Center One in Royal Oak, MI is seeking a full-time Technical Support Specialist to provide top-notch customer support in a fast-paced environment. In this role, you'll assist clients through phone, email, and ticketing systems while working on foundational support for various operating systems and applications.

The ideal candidate will have a minimum of 2 years in IT, strong critical thinking skills, and the ability to multitask. A collaborative culture and a commitment to customer satisfaction are key at LCO.

Qualifications

• Minimum 2 years in the IT industry; internship experience acceptable.
• Excellent communication and time management skills.
• Ability to handle multiple priorities effectively.

Responsibilities

• Provide exceptional customer support for clients.
• Triage and resolve client support requests via various channels.
• Document issues and resolutions in ConnectWise Manage.

Skills

Customer service

Critical thinking

Problem-solving

Networking fundamentals (SMTP, DNS, TCP/IP)

Education

Focus in Information Systems

Tools

ConnectWise Manage

Veeam Backup Software

Citrix XenApp/XenDesktop

Job description

Liberty Center One in Royal Oak, MI is seeking a full-time Technical Support Specialist to provide top-notch customer support in a fast-paced environment. In this role, you'll assist clients through phone, email, and ticketing systems while working on foundational support for various operating systems and applications.

The ideal candidate will have a minimum of 2 years in IT, strong critical thinking skills, and the ability to multitask. A collaborative culture and a commitment to customer satisfaction are key at LCO.