Cloud Support Engineer II - Linux/Windows Troubleshooting

Socket.dev; Atlanta (GA); On-site; USD 114,000 - 160,000; Full time

Job summary

Amazon Web Services, Inc. in Atlanta, GA is seeking a Support Engineer II-Ext to provide advanced remote technical support for cloud networking and production issues. You will document complex scenarios, configure Linux/Windows systems, and assist migrations to AWS while driving platform improvements.

The role requires strong networking knowledge and experience with Linux/Windows, DNS, TCP/IP, VPNs, and security systems, with opportunities to create technical content and collaborate across teams.

Qualifications

• Master’s degree or foreign equivalent in Networking, IT, CS, Engineering or a related field and 1 year of experience in the job offered or a related occupation.
• In alternative, Bachelor’s degree in Networking, IT, CS, Engineering or a related field and three years of experience in the job offered or a related occupation.
• Experience configuring, managing, and troubleshooting largescale systems including cloud virtualization and distributed networks.
• Experience providing Linux or Windows OS support; deploying and troubleshooting LAN, VPN, Firewalls, DNS, TCP/IP, IPsec and IDS/IPS.

Responsibilities

• Provide advanced remote technical support to customers on cloud network and production issues.
• Document corner case scenarios and troubleshooting; create tutorials and knowledge content.
• Navigate and configure Linux/Windows systems and troubleshoot complex issues.
• Migrate on-prem environments to AWS and onboard clients onto new AWS services.
• Analyze support performance metrics to drive improvements and customer impact.
• Liaise between service development and support engineering; relay customer feedback.

Skills

Large-scale systems troubleshooting

Linux/Windows OS support

TCP/IP, DNS, DHCP expertise

Network troubleshooting

Customer communication

Education

Master's degree in Networking/IT/CS/Engineering

Bachelor's degree in Networking/IT/CS/Engineering

Job description

Amazon Web Services, Inc. in Atlanta, GA is seeking a Support Engineer II-Ext to provide advanced remote technical support for cloud networking and production issues. You will document complex scenarios, configure Linux/Windows systems, and assist migrations to AWS while driving platform improvements.

The role requires strong networking knowledge and experience with Linux/Windows, DNS, TCP/IP, VPNs, and security systems, with opportunities to create technical content and collaborate across teams.