Operations Engineer I — AWS Cloud Support

Amazon Web Services (AWS); Seattle (WA); On-site; USD 80,000 - 138,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Web Services (AWS) is seeking a skilled Systems Engineer to join the Support team in Seattle. You will be at the forefront of cloud technology, helping enterprise customers deploy mission-critical applications and resolve complex operational issues across regions.

Ideal candidates have Linux/Windows system administration experience, networking knowledge, and a passion for customer success. You will build automation with CloudFormation, contribute tutorials, and help drive high-speed,

Qualifications

• 2 years of technical support, or 3 years of customer service experience
• Experience in System Administration and troubleshooting with Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and Active Directory
• Experience working with networking fundamentals or Internet protocols such as TCP/IP, UDP, SSL, DNS, HTTP/S

Responsibilities

• Troubleshoot and solve challenging operational issues in a complex enterprise environment.
• Supporting fleets of server instances interacting with multiple services across several AWS regions.
• Work directly with technical teams from AWS enterprise, customers and partners to provide unique solutions to our customers’ individual needs for their application deployment.
• Build and maintain CloudFormation templates and scripts to automate and deploy AWS resources and configuration changes.
• Collaborate and help build utilities and tools for internal use that enable you and AWS Engineers to operate safely at high speed and wide scale.
• Leverage experiences to provide the voice of the customer to internal AWS teams.
• Drive customer communication during critical events.
• Create tutorials, how-to videos, and other technical articles for the AWS customer community.
• Work on critical, highly complex customer incidents that span multiple AWS services.

Skills

System Administration (Linux/Windows)

Networking fundamentals

Scripting (Python/PowerShell)

AWS experience

Education

Bachelor’s degree in computer science or equivalent

Bachelor’s degree in Information Technology/Engineering related fields

Tools

CloudFormation

Active Directory

Job description

Amazon Web Services (AWS) is seeking a skilled Systems Engineer to join the Support team in Seattle. You will be at the forefront of cloud technology, helping enterprise customers deploy mission-critical applications and resolve complex operational issues across regions.

Ideal candidates have Linux/Windows system administration experience, networking knowledge, and a passion for customer success. You will build automation with CloudFormation, contribute tutorials, and help drive high-speed,