Cloud Operations Engineer I (AWS) | Automation & Support

Amazon Web Services (AWS); Dallas (TX); On-site; USD 79,000 - 138,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Job summary

Amazon.com Services LLC in Dallas, Texas, United States, is seeking an experienced Systems Administrator to join the AWS Support team. The role focuses on troubleshooting, operating complex enterprise environments, and owning critical incidents across multiple AWS services.

The ideal candidate has Linux/Unix/Windows experience, DevOps or system admin background, and strong collaboration with customers and internal teams. The position is full-time with competitive benefits.

Qualifications

• 6 months of software development with object oriented language experience.
• 6 months of scripting language experience.
• 6 months of network and operating system support experience.
• Bachelor’s degree in computer science or equivalent, or 6 months of technical support experience.
• 3 years of customer service, or 2 years of technical support experience

Responsibilities

• Troubleshoot and solve challenging operational issues in a complex enterprise environment.
• Supporting fleets of server instances interacting with multiple services across several AWS regions.
• Work directly with technical teams from AWS enterprise, customers and partners to provide solutions for deployments.
• Build and maintain CloudFormation templates and scripts to automate and deploy AWS resources and configuration changes.
• Collaborate and help build utilities and tools for internal use to operate safely at high speed and wide scale.
• Drive customer communication during critical events.
• Create tutorials, how-to videos, and other technical articles for the AWS customer community.
• Work on critical, highly complex customer incidents that span multiple AWS services.

Skills

OO language

Scripting

Networking / OS

Customer service

Education

Bachelors in CS or equivalent

Tools

Linux

Unix

Windows

Job description

Amazon.com Services LLC in Dallas, Texas, United States, is seeking an experienced Systems Administrator to join the AWS Support team. The role focuses on troubleshooting, operating complex enterprise environments, and owning critical incidents across multiple AWS services.

The ideal candidate has Linux/Unix/Windows experience, DevOps or system admin background, and strong collaboration with customers and internal teams. The position is full-time with competitive benefits.