Cloud Support Engineer - AWS/Terraform/Snowflake

Pride Global; Seattle (WA); Hybrid; USD 90,000 - 96,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Life & disability insurance

Employee assistance program

Legal support

Pet insurance

Employee discounts

Job summary

PrideGlobal is seeking a Cloud Support Engineer in Seattle to provide Tier 1/2 cloud infrastructure support and incident management for 100+ production AWS applications. You will administer Snowflake, MongoDB Atlas, and Confluent Cloud, including onboarding, access management, monitoring, and security guardrails.

This hybrid role (3x on-call round robin) is a 12-month contract-to-hire, focusing on day-to-day AWS/SaaS operations, IAM, observability, backups, and regulatory support while growing

Qualifications

• Must have Terraform IaC experience and AWS support knowledge.
• Snowflake experience is essential.
• Strong incident management experience across multiple incidents per day.

Responsibilities

• Provide Tier 1/2 cloud infrastructure support and incident management for 100+ production AWS applications.
• Administer SaaS platforms (Snowflake, MongoDB Atlas, Confluent Cloud) including onboarding and access management.
• Monitor production operations and respond to incidents, service requests, and escalations.
• Implement IAM across AWS and SaaS platforms.
• Create and maintain Terraform IaC for platform configurations.
• Support audit and regulatory activities and post-migration stabilization.

Skills

Terraform

AWS Support

Incident management

Python

Github

IAM

Jira

DataDog

Linux/UNIX

Education

AWS Cloud Architect Associate certification or equivalent

Tools

Snowflake

MongoDB Atlas

Confluent Cloud

Job description

PrideGlobal is seeking a Cloud Support Engineer in Seattle to provide Tier 1/2 cloud infrastructure support and incident management for 100+ production AWS applications. You will administer Snowflake, MongoDB Atlas, and Confluent Cloud, including onboarding, access management, monitoring, and security guardrails.

This hybrid role (3x on-call round robin) is a 12-month contract-to-hire, focusing on day-to-day AWS/SaaS operations, IAM, observability, backups, and regulatory support while growing