Cloud Support Engineer-WA

Pride Global; Seattle (WA); Hybrid; USD 90,000 - 96,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Life & disability insurance

Employee assistance program

Legal support

Pet insurance

Employee discounts

Job summary

PrideGlobal is seeking a Cloud Support Engineer in Seattle to provide Tier 1/2 cloud infrastructure support and incident management for 100+ production AWS applications. You will administer Snowflake, MongoDB Atlas, and Confluent Cloud, including onboarding, access management, monitoring, and security guardrails.

This hybrid role (3x on-call round robin) is a 12-month contract-to-hire, focusing on day-to-day AWS/SaaS operations, IAM, observability, backups, and regulatory support while growing

Qualifications

• Must have Terraform IaC experience and AWS support knowledge.
• Snowflake experience is essential.
• Strong incident management experience across multiple incidents per day.

Responsibilities

• Provide Tier 1/2 cloud infrastructure support and incident management for 100+ production AWS applications.
• Administer SaaS platforms (Snowflake, MongoDB Atlas, Confluent Cloud) including onboarding and access management.
• Monitor production operations and respond to incidents, service requests, and escalations.
• Implement IAM across AWS and SaaS platforms.
• Create and maintain Terraform IaC for platform configurations.
• Support audit and regulatory activities and post-migration stabilization.

Skills

Terraform

AWS Support

Incident management

Python

Github

IAM

Jira

DataDog

Linux/UNIX

Education

AWS Cloud Architect Associate certification or equivalent

Tools

Snowflake

MongoDB Atlas

Confluent Cloud

Job description

Role: Cloud Support Engineer

Location: Seattle, WA

Hybrid: 3x (Two Weeks On Call Round Robin)

Duration: 12 months (Contract to Hire)

Pay range: $65 - $70/hr on W2

Must

• Infrastructure as code exp - Specifically within Terraform


• AWS Support Knowledge


• Don’t need an engineer who can build applications, but someone who manage incident mgmt and understand what AWS is


• Snowflake 100% needed


• 100% must be self-sufficient, curious and hungry to learn/grow!


• Experience dealing with dozens of Incidents/Requests per day


• Team currently handles several dozen per day


• Need a permissions update, entitlement improved, how-to requests, audit requests or application configuration errors, AWS outages incident responses


• Project side: Building out Sass platform to meet MS spec or AI capabilities, etc


• Well spoken (this is an internal support role)

Primary Responsibilities

• Provide Tier 1/Tier 2 cloud infrastructure support, incident management, and request fulfillment for Parametric’s Cloud infrastructure supporting 100+ production AWS applications


• Administer Parametric SaaS platforms (Snowflake, MongoDB Atlas, Confluent Cloud), including platform onboarding, access management, monitoring, security guardrails, and support for audit and risk remediation


• Support day-to-day production operations across AWS and SaaS platforms, ensuring availability, stability, and adherence to operational standards


• Monitor support queues and respond to Cloud incidents, service requests, and operational escalations


• Support Identity and Access Management across AWS and SaaS platforms


• Implement centralized observability and monitoring for supported platforms


• Perform Cloud backup and recovery operations for production applications


• Assist with implementation and enforcement of Cloud Security policies and guardrails


• Create and maintain Terraform Infrastructure-as-Code (IaC) for platform configuration


• Support audit and regulatory activities, including evidence collection, control validation, and remediation tracking


• Support Parametric’s data center migration to AWS, including operational onboarding of migrated applications and post-migration stabilization


• Create and maintain documentation related to cloud operations, support processes, and platform configurations


• Mentor junior team members on secure Cloud Operations practices and IaC


• Stay current with industry trends and drive continuous improvement in cloud operations

Job Requirements

• AWS Cloud Architect Associate certification or equivalent


• 3+ years’ hands-on AWS Support experience


• 6+ years hands-on experience in Information Technology roles


• Strong knowledge of Terraform, Python, and source control (Github)


• Knowledge of Identity and Access Management technologies and best practices


• Experience with Agile methodologies and tooling (Jira)


• Familiarity with cross-cloud monitoring solutions (DataDog preferred)


• Cloud Incident Management experience and ability to participate in on-call rotation


• Experience with backup and recovery tooling (AWS Backup preferred)


• Experience working in Linux/UNIX


• Strong written and verbal communication, documentation, and organizational skills, with the ability to operate effectively both independently and within a team

PrideGlobal and it's affiliates offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, pet insurance and employee discounts with preferred vendors.