Global Cloud Incident Management Engineer
Amazon Web Services, Inc.
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Job summary
AWS Support is seeking an Incident Management Engineer to lead incident response and account ownership for our most critical workloads. You will provide communication, emergency response, and technical resolver engagement to help customers recover quickly from disruption.
As a follow‑the‑sun role based in Seattle, you will work core hours and collaborate with Engineering teams to resolve issues, monitor real-time metrics, and mentor peers while delivering a world-class customer experience.
Job description
AWS Support is seeking an Incident Management Engineer to lead incident response and account ownership for our most critical workloads. You will provide communication, emergency response, and technical resolver engagement to help customers recover quickly from disruption.
As a follow‑the‑sun role based in Seattle, you will work core hours and collaborate with Engineering teams to resolve issues, monitor real-time metrics, and mentor peers while delivering a world-class customer experience.
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