TechOps Administrator (FSP) - 17401

Zachary Piper Solutions; Annapolis (MD); On-site; USD 126,000 - 154,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO

401k plan

Paid holidays

Job summary

Zachary Piper Solutions is seeking a TechOps Administrator I for our Annapolis Junction, MD office. The role supports the SOCs team delivering end-to-end operational support for Azure core and Office365, including 24x7x365 coverage.

Required clearance is TS/SCI with FS Poly along with a Bachelor’s in IT or related field. The position requires readiness for shift work and strong customer service and communication skills. Benefits include comprehensive coverage and retirement plans.

Qualifications

• Clearance: Active TS/SCI with FS Poly is required.
• Bachelor’s Degree in a related field or equivalent IT experience.
• Ability to work in a fast-paced environment with changing priorities.
• Strong written and spoken English communication skills.

Responsibilities

• Monitor deployment flow and report status; escalate issues promptly.
• Identify fixes with feature teams for volume drivers.
• Execute deployment scripts and procedures per documentation.
• Coordinate restoration actions with other teams and SOCs.
• Support outage restoration actions per SLAs and procedures.
• Document investigative and restorative actions in the official record.
• Drive recovery levers with feature teams to mitigate outages.
• Update SOPs and training guides as needed.
• Assist in hardware deployments and secure work area operations.

Skills

Active TS/SCI with FS Poly

Customer service

Effective communication

Deadline-driven

Shift work flexibility

Education

Bachelor’s Degree in IT/related field

Job description

Join Our Team as a TechOps Administrator at Zachary Piper Solutions!

Are you a skilled TechOps Administrator seeking an opportunity to make a real impact? Look no further! Zachary Piper Solutions is actively seeking an IT savvy administrator for our Annapolis Junction, MD office.

TechOps Administrator I

As a vital member of the Secure Operations Centers (SOCs) team, the TechOps Administrator plays a key role in delivering end-to-end operational support for the Azure core and Office365 platform. This position encompasses various workstreams and responsibilities, contributing to the provision of 24x7x365 services.

Responsibilities:

• Monitor and report on deployment flow, ensuring operational functionality, and promptly escalating issues to the deploying team.
• Identify and drive fixes with feature teams for volume drivers.
• Execute documented deployment scripts and procedures.
• Coordinate restoration actions with other teams.
• Support outage restoration actions, adhering to published SLAs or as indicated by procedures.
• Document all investigative and restorative actions in the designated system of record for audit purposes and root cause investigations.
• Identify and drive recovery levers with feature teams.
• Apply problem-solving, troubleshooting, and debugging expertise to mitigate customer or service outages.
• Update standard operation procedures and technical training guides documentation as needed.
• Manage secure work area operations, including assisting in hardware deployments, physical escort for maintenance, cleaning, and other services, and providing equipment assistance/troubleshooting.

Required Skills:

• Clearance: Must hold an active TS/SCI with FS Poly.
• Excellent customer service skills and focus.
• Education: Bachelor’s Degree in a related field or equivalent combination of IT training and practical experience.
• Adaptable to a fast-paced environment with changing priorities.
• Ability to execute work with precision in time-sensitive outage scenarios.
• Effective communication skills in both written and oral English.
• Ability to perform work under continuous deadline pressure.
• Openness to shift work, as 24/7 support is essential.

Compensation:

• Competitive Salary Range: Up to $140,000 based on your experience and skills.
• Comprehensive Benefits: Enjoy medical, dental, vision, Paid Time Off (PTO), 401k, and holiday benefits.

Keywords:Full Scope Poly, TS/SCI, FSP, Cloud, SLAs, debugging, Azure, Office365, Help desk, Tier 1, Admin,