TechOps Administrator (FSP) - 17401

Piper Companies; Maryland; On-site; USD 84,000 - 140,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO

401k

Holiday benefits

Job summary

Zachary Piper Solutions is seeking a TechOps Administrator I to join the SOCs team in Annapolis Junction, MD. You will provide end-to-end operational support for the Azure core and Office365 platform, ensuring 24x7x365 service delivery.

The role requires a TS/SCI with FS Poly, a bachelor’s degree, and the ability to work under deadlines in a fast-paced environment. You will coordinate deployments, document actions, and assist in secure work area operations.

Qualifications

• Active TS/SCI clearance with FS Poly.
• Strong customer service focus and communication skills.
• Bachelor’s degree in a related field or equivalent IT experience.
• Able to adapt to fast-paced environments with changing priorities.
• Ability to work under time-sensitive outage scenarios.
• Excellent written and spoken English.
• Willingness to shift work for 24/7 support.

Responsibilities

• Monitor deployment flow and escalate issues promptly to the deploying team.
• Identify fixes with feature teams to improve throughput.
• Execute deployment scripts and procedures per documented steps.
• Coordinate restoration actions with other teams.
• Support outage restoration actions per SLAs and procedures.
• Document investigative and restorative actions for audits and RCA.
• Identify and drive recovery levers with feature teams.
• Apply debugging and troubleshooting to prevent outages.
• Update SOPs and technical training guides as needed.
• Assist in hardware deployments and secure work area operations.

Skills

TS/SCI with FS Poly

Customer service

Bachelor's Degree in IT or related

Adaptable to fast-paced environment

Strong communication

Deadline-driven

Shift work

Education

Bachelor’s Degree

Job description

Join Our Team as a TechOps Administrator at Zachary Piper Solutions!

Are you a skilled TechOps Administrator seeking an opportunity to make a real impact? Look no further! Zachary Piper Solutions is actively seeking an IT savvy administrator for our Annapolis Junction, MD office.

TechOps Administrator I

As a vital member of the Secure Operations Centers (SOCs) team, the TechOps Administrator plays a key role in delivering end-to-end operational support for the Azure core and Office365 platform. This position encompasses various workstreams and responsibilities, contributing to the provision of 24x7x365 services.

Responsibilities:

• Monitor and report on deployment flow, ensuring operational functionality, and promptly escalating issues to the deploying team.
• Identify and drive fixes with feature teams for volume drivers.
• Execute documented deployment scripts and procedures.
• Coordinate restoration actions with other teams.
• Support outage restoration actions, adhering to published SLAs or as indicated by procedures.
• Document all investigative and restorative actions in the designated system of record for audit purposes and root cause investigations.
• Identify and drive recovery levers with feature teams.
• Apply problem-solving, troubleshooting, and debugging expertise to mitigate customer or service outages.
• Update standard operation procedures and technical training guides documentation as needed.
• Manage secure work area operations, including assisting in hardware deployments, physical escort for maintenance, cleaning, and other services, and providing equipment assistance/troubleshooting.

Required Skills:

• Clearance: Must hold an active TS/SCI with FS Poly.
• Excellent customer service skills and focus.
• Education: Bachelor’s Degree in a related field or equivalent combination of IT training and practical experience.
• Adaptable to a fast-paced environment with changing priorities.
• Ability to execute work with precision in time-sensitive outage scenarios.
• Effective communication skills in both written and oral English.
• Ability to perform work under continuous deadline pressure.
• Openness to shift work, as 24/7 support is essential.

Compensation:

• Competitive Salary Range: Up to $140,000 based on your experience and skills.
• Comprehensive Benefits: Enjoy medical, dental, vision, Paid Time Off (PTO), 401k, and holiday benefits.

Keywords:Full Scope Poly, TS/SCI, FSP, Cloud, SLAs, debugging, Azure, Office365, Help desk, Tier 1, Admin,