Cloud Support Analyst - HealthTech Compliance

Net2Source (N2S); Indianapolis (IN); On-site; USD 60,000 - 80,000; Full time

Job summary

A technology services company in Indianapolis is looking for a System Support Analyst to provide Tier 1 technical support for cloud-based applications. This role involves troubleshooting, managing service issues end-to-end, and collaborating with various teams to ensure operational readiness. Candidates should have experience with service management and AWS technologies. Strong communication skills and attention to detail are essential. This position offers an opportunity to work in a dynamic team environment.

Qualifications

• Experience in service management or operational support within regulated environments.
• Proven ability to troubleshoot cloud-based applications.
• Excellent communication skills and ability to collaborate across teams.

Responsibilities

• Provide Tier 1 technical support for Magnol.Ai applications.
• Own service issues end-to-end coordinating with various teams.
• Create and manage service requests and incident records using ServiceNow.

Skills

Service management

Tier 1 technical support

Cloud technologies

AWS

Communication skills

Jira

Problem ownership

Detail-oriented

Tools

ServiceNow

CloudFormation

Terraform

Job description

A technology services company in Indianapolis is looking for a System Support Analyst to provide Tier 1 technical support for cloud-based applications. This role involves troubleshooting, managing service issues end-to-end, and collaborating with various teams to ensure operational readiness. Candidates should have experience with service management and AWS technologies. Strong communication skills and attention to detail are essential. This position offers an opportunity to work in a dynamic team environment.