Senior Software Support Analyst — Cloud & Observability

Tyler Technologies, Inc.; Troy (MI); On-site; USD 65,300 - 75,000; Full time

Benefits offered by this job

Competitive benefits for health and financial wellness

Job summary

A leading technology services company seeks a Software Support Analyst to handle escalated technical issues and provide in-depth support and troubleshooting. The candidate should have a minimum of 2 years of experience, excellent problem-solving skills, and a background in Windows OS and AWS. Responsibilities include diagnosing complex issues, collaborating with development teams, and improving service delivery. This position offers a salary range of $65,300–$75,000, inclusive of performance incentives.

Qualifications

• Minimum of 2 years of experience in a Senior Software Support position.
• Ability to solve complex issues effectively and timely.
• Strong decision making and organizational skills.

Responsibilities

• Manage escalated technical issues and perform in-depth troubleshooting.
• Collaborate with other teams to resolve client problems.
• Provide high level diagnosis for unresolved issues.

Skills

Technical issue diagnosis

Excellent communication skills

Time management

Problem solving

Organizational skills

Understanding of Windows operating systems

APIs and web services troubleshooting

Scripting knowledge

Networking concepts

Education

Bachelor’s degree in a related field

Tools

Zendesk

ServiceNow

Jira

SQL Server

MySQL

Oracle

AWS

Docker

Job description

A leading technology services company seeks a Software Support Analyst to handle escalated technical issues and provide in-depth support and troubleshooting. The candidate should have a minimum of 2 years of experience, excellent problem-solving skills, and a background in Windows OS and AWS. Responsibilities include diagnosing complex issues, collaborating with development teams, and improving service delivery. This position offers a salary range of $65,300–$75,000, inclusive of performance incentives.