IT Systems Support Analyst — Trusted Tech Partner

Bankmerchants

Carmel (IN)

On-site

USD 52,000 - 78,000

Full time

11 days ago

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Benefits offered by this job

Medical, dental, vision

401(k) + ESOP

Generous PTO

Wellness resources

Tuition assistance

Job summary

Merchants in Carmel, Indiana, seeks a Systems Support Analyst to independently provide tier 1 and 2 IT support to internal users and assist with tier 3 and project work. The role emphasizes strong communication and outstanding customer service to ensure timely solutions and positive user impressions.

You will manage the help desk, support Windows 11/365 environments, and participate in IT projects while creating clear documentation and SOPs.

Qualifications

3–5 years of progressive IT support experience in a corporate environment (help desk, systems support, or Microsoft 365 administration).
Strong troubleshooting and problem-solving skills to independently resolve complex end-user, endpoint, Microsoft 365, and access-related issues.
Experience with Windows 11 Pro/Enterprise, Microsoft 365, Exchange Online, Entra ID, Intune, OneDrive, SharePoint, Teams, and related cloud services.

Responsibilities

Independently maintain the help desk ticketing system with timely, informative user communications.
Provide project updates to department managers and assist with project work as needed.
Create/update technical documentation and how-to guides for end users.