Hybrid System Support Analyst — CAPA, Change & Compliance

Net2Source (N2S); Indianapolis (IN); Hybrid; USD 48,216 - 59,236; Full time

Job summary

A leading digital health solutions provider is seeking a Mid-Senior level professional to manage service operations, support digital health software, and assist with compliance initiatives. The role requires 1-3 years of experience, a Bachelor’s degree in a related field, and proficiency in Jira or similar tools. Responsibilities include monitoring CAPA items and generating usage metrics. This contract position is based in Indianapolis and offers a hybrid work model.

Qualifications

• 1-3 years of experience required.
• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Experience in service management within regulated or enterprise environments.
• Familiarity with CAPA processes, access control, and change management.
• Knowledge of validation documentation practices and audit requirements.
• Proficiency in Jira or similar task management tools.
• Strong analytical skills and experience with metric reporting tools.
• Excellent communication and coordination abilities.
• Ability to work independently and collaboratively across technical and operational teams.

Responsibilities

• Manage service operations that support digital health software and data systems.
• Monitor and complete CAPA items, including access management and periodic access reviews.
• Provide operational support to the Magnol.Ai team across service workflows.
• Create and manage change requests for system updates and improvements.
• Generate and analyze usage and change metrics to support service performance and reporting.
• Use Jira and ServiceNow to manage service tasks and track CAPA progress.
• Collaborate with internal teams to support compliance and continuous improvement initiatives.

Job description

A leading digital health solutions provider is seeking a Mid-Senior level professional to manage service operations, support digital health software, and assist with compliance initiatives. The role requires 1-3 years of experience, a Bachelor’s degree in a related field, and proficiency in Jira or similar tools. Responsibilities include monitoring CAPA items and generating usage metrics. This contract position is based in Indianapolis and offers a hybrid work model.