Cloud Storage CSE II — Customer Success Engineer

Qumulo; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

Qumulo seeks Customer Success Engineers who are customer-focused and results-driven to support cloud environments such as AWS and Azure. You will own the lifecycle of a customer issue from initial contact to resolution across On-Prem and cloud deployments.

Responsibilities include troubleshooting, coordinating with sales/product/engineering to resolve issues, and providing feedback on cloud gaps. Strong communication and problem-solving are essential, with 5–7 years in customer-facing roles.

Qualifications

• Multilingual with English as the primary support language.
• Excellent written and verbal communication skills.
• Strong problem‑solving skills in a fast paced environment.
• Knowledge of major cloud platforms: compute, storage, networking, IAM.
• Basic network troubleshooting and general networking concepts.
• Familiarity with Linux and Windows operating systems.
• AD/LDAP familiarity.
• Understanding of file permissions and access control in cloud environments.
• 5–7 years in a customer‑facing role, 1–3 years troubleshooting cloud environments.
• Python programming skills are a plus.
• Cloud certifications are a plus but not required.

Responsibilities

• Troubleshoot issues on Qumulo product in On-Premises or Cloud environments.
• Prioritize and drive resolution for escalated customer issues.
• Work cross-functionally with sales, product, and engineering to resolve issues.
• Provide feedback to engineering/product on cloud gaps and improvements.
• Collaborate with peers and mentors on complex issues.
• Continuously grow knowledge in cloud technologies.

Skills

Cloud platforms

English communication

Problem solving

Networking basics

Linux/Windows

AD/LDAP

File permissions

Python

Customer-facing

Job description

Qumulo seeks Customer Success Engineers who are customer-focused and results-driven to support cloud environments such as AWS and Azure. You will own the lifecycle of a customer issue from initial contact to resolution across On-Prem and cloud deployments.

Responsibilities include troubleshooting, coordinating with sales/product/engineering to resolve issues, and providing feedback on cloud gaps. Strong communication and problem-solving are essential, with 5–7 years in customer-facing roles.