Customer Success Engineer II (Cloud / Storage / Compute / Identity) - UK Remote

Qumulo; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

Qumulo seeks Customer Success Engineers who are customer-focused and results-driven to support cloud environments such as AWS and Azure. You will own the lifecycle of a customer issue from initial contact to resolution across On-Prem and cloud deployments.

Responsibilities include troubleshooting, coordinating with sales/product/engineering to resolve issues, and providing feedback on cloud gaps. Strong communication and problem-solving are essential, with 5–7 years in customer-facing roles.

Qualifications

• Multilingual with English as the primary support language.
• Excellent written and verbal communication skills.
• Strong problem‑solving skills in a fast paced environment.
• Knowledge of major cloud platforms: compute, storage, networking, IAM.
• Basic network troubleshooting and general networking concepts.
• Familiarity with Linux and Windows operating systems.
• AD/LDAP familiarity.
• Understanding of file permissions and access control in cloud environments.
• 5–7 years in a customer‑facing role, 1–3 years troubleshooting cloud environments.
• Python programming skills are a plus.
• Cloud certifications are a plus but not required.

Responsibilities

• Troubleshoot issues on Qumulo product in On-Premises or Cloud environments.
• Prioritize and drive resolution for escalated customer issues.
• Work cross-functionally with sales, product, and engineering to resolve issues.
• Provide feedback to engineering/product on cloud gaps and improvements.
• Collaborate with peers and mentors on complex issues.
• Continuously grow knowledge in cloud technologies.

Skills

Cloud platforms

English communication

Problem solving

Networking basics

Linux/Windows

AD/LDAP

File permissions

Python

Customer-facing

Job description

Qumulo’s cloud data platform manages exabytes of the world’s most demanding data, unifying files, objects, and every workload across edge, core, and cloud.

About the Position:

Customers are the lifeblood of our company and Qumulo is looking for strategic, customer-focused, and results-driven Customer Success Engineers (CSEs) with a strong background in cloud technologies. CSEs will engage and work with our customers to answer technical questions or resolve complex issues primarily focusing on cloud environments such as AWS and Azure. The CSE is ultimately responsible for the complete life cycle of a customer issue and ensuring proper communication and resolution.

Responsibilities:

• Troubleshoot issues on the Qumulo product in both On-Premises or Cloud file systems, including cloud infrastructure issues, permissions problems, performance issues, and general file system issues

• Prioritize and drive resolution for escalated customer issues in both cloud and on-premises environments

• Work cross-functionally with our sales, product, and engineering teams to ensure customer issues are quickly resolved

• Provide feedback to engineering and product teams on product gaps and areas of improvement, particularly related to cloud offerings

• Collaborate with peers and mentors on complex issues

• Consistently grow knowledge and expand skill sets in cloud technologies

Qualifications:

• Multi-lingual with English as primary customer support delivery language

• Excellent written and verbal communication skills

• Strong problem-solving skills with a can-do attitude in a fast paced environment

• Demonstrated working knowledge of major cloud platforms, including compute, storage, networking, and identity management services

• Basic network troubleshooting skills and understanding of general network technologies

• Familiarity with Linux & Windows operating systems

• Familiarity with Windows Active Directory or LDAP

• Understanding of file permissions and access control in cloud environments

• 5 - 7 years experience in a customer-facing role, including 1-3 years of troubleshooting cloud environments

• Python Programming skills are a plus

• Relevant cloud certifications (e.g., AWS Certified SysOps Administrator, Microsoft Certified: Azure Administrator Associate) are a plus, but not required

Must have the right to work in the UK without visa sponsorship.

About Qumulo:
Built for the most demanding enterprise workloads, from AI and HPC simulations to Splunk Observability, genomics and PACS medical imaging, geospatial datasets, media editing and rendering, and video surveillance, Qumulo unlocks the full power of an organization’s information. Our platform unifies file and object storage across data centers, edge, and public clouds, enabling efficient, accelerated computing and extending the reach of data unbound by protocol or transport limitations.

With more than 1,100 customers and exabytes of data under management, Qumulo powers mission-critical workloads anywhere real-time access to massive file datasets is non-negotiable. Qumulo delivers radical simplicity, hardware freedom, exceptional customer support, and a true hybrid-cloud architecture.

Our Values:
At Qumulo, we are building an open and collaborative culture where people can do their best work with customers as our magnetic field. We act as owners, we share by default, we are data driven and experimental and as an inclusive workplace, we encourage and celebrate multiple points of view. As part of our culture we believe diversity drives innovation.

Equal Opportunity Employer:
Qumulo is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin, or any other characteristic protected under federal, state, or applicable local law. For more information on Qumulo’s Applicant Privacy Policy, please visit: https://qumulo.com/applicant-employee-privacy-notice