Cloud Reliability Engineer — Swing Shift (3pm–12am ET)

Pegasystems; Manchester (NH); On-site; USD 102,000 - 153,000; Full time

Job summary

Pega is seeking an experienced Service Reliability Team engineer to safeguard cloud infrastructure and platform services for our SaaS offerings. You will own systems, dig deep to identify root causes, and drive resiliency and automation to prevent recurrence.

You will collaborate with Engineering, Cloud Engineering, Security, and Customer Support to deliver reliable infrastructure for mission‑critical environments.

Qualifications

• 3+ years supporting enterprise cloud infrastructure or SaaS platforms.
• 2+ years operating AWS infrastructure services (GCP experience a plus).
• 2+ years Linux systems administration; familiar with AWS services (EC2, EBS, S3).
• Experience with infrastructure automation and scripting (Bash, Shell, Python or similar).
• Exposure to networking concepts; CCNA/CCNP a plus, but not required.

Responsibilities

• Monitor, respond to, and resolve infrastructure alerts, incidents, service requests, and changes within SLA.
• Own and drive customer-impacting escalations with a focus on stability and service restoration.
• Provision, operate, and upgrade cloud infrastructure components across compute, storage, and platform services.
• Troubleshoot complex infrastructure and platform issues, perform root cause analysis, and contribute to long‑term fixes.
• Create, maintain, and continuously improve runbooks, SOPs, and operational standards.
• Partner with Engineering on pre‑release validation and operational readiness of new platform capabilities.
• Identify opportunities to automate manual or repetitive operational tasks and reduce operational toil.
• Participate in infrastructure‑focused projects and adapt to evolving business and platform requirements.
• Participate in an after‑hours on‑call rotation, including weekend coverage.
• Support FedRAMP‑compliant environments (U.S. citizenship and residency required).

Skills

Cloud operations

Linux admin

AWS

Automation scripting

On-call handling

Tools

AWS services

GCP

Bash

Python

Networking basics

Job description

Pega is seeking an experienced Service Reliability Team engineer to safeguard cloud infrastructure and platform services for our SaaS offerings. You will own systems, dig deep to identify root causes, and drive resiliency and automation to prevent recurrence.

You will collaborate with Engineering, Cloud Engineering, Security, and Customer Support to deliver reliable infrastructure for mission‑critical environments.