Senior Cloud Reliability Engineer — Remote US

Pegasystems; Waltham (MA); Hybrid; USD 102,000 - 153,000; Full time

Job summary

Pegasystems is seeking a Senior Cloud Operations Engineer, Infrastructure, to ensure reliability, availability, and security of our cloud platforms. You will own and operate production systems, respond to incidents, and work with global teams to maintain enterprise SaaS services.

This role requires a strong platform mindset, 3+ years in enterprise cloud infrastructure, and experience with AWS. You will participate in on-call rotations, automate repetitive tasks, and help validate new platform

Qualifications

• 3+ years supporting enterprise cloud infrastructure or cloud operations for SaaS platforms.
• 2+ years of hands-on experience operating AWS infrastructure services (GCP a plus).
• 2+ years of Linux systems administration experience; working knowledge of AWS services (EC2, EBS, S3).
• Familiarity with networking concepts (DNS, load balancing, firewalls).
• Experience with infrastructure automation and scripting (Bash, Shell, Python).

Responsibilities

• Monitor, respond to, and resolve infrastructure alerts and incidents within SLA.
• Own and drive customer-impacting escalations for stability and restoration.
• Provision, operate, and upgrade cloud infrastructure components across compute, storage, and platform services.
• Troubleshoot complex issues, perform root cause analysis, and implement long-term fixes.
• Create and improve runbooks, SOPs, and operational standards.
• Partner with Engineering on pre-release validation and operational readiness.
• Identify opportunities to automate repetitive tasks and reduce toil.
• Participate in infrastructure projects and adapt to evolving platform requirements.
• Participate in after-hours on-call rotation, including weekends.
• Support FedRAMP-compliant environments (U.S. citizenship and residency required).

Skills

Cloud operations

AWS

Linux administration

Scripting (Bash/Python)

Networking concepts

On-call support

Job description

Pegasystems is seeking a Senior Cloud Operations Engineer, Infrastructure, to ensure reliability, availability, and security of our cloud platforms. You will own and operate production systems, respond to incidents, and work with global teams to maintain enterprise SaaS services.

This role requires a strong platform mindset, 3+ years in enterprise cloud infrastructure, and experience with AWS. You will participate in on-call rotations, automate repetitive tasks, and help validate new platform