Cloud Platform Engineer II — VMware & DR Readiness

11 11 Systems; United States; Remote; USD 90,000 - 150,000; Full time

Job summary

11:11 Systems is seeking an experienced Cloud Operations Engineer L2 to manage our cloud compute systems. You will optimize, implement and maintain our cloud infrastructure, with involvement in capacity planning, cluster provisioning, fleet management and alert monitoring.

Reporting to the Manager of Cloud Operations, you will own escalations, provide guidance to Level I engineers, and help drive KPI reporting and continuous improvement across global data centers.

Qualifications

• Bachelor's degree or equivalent work experience.
• 4+ years hands-on VMware administrator experience.
• VCP/VCAP certification preferred.
• Experience with VMware management tools: vCenter, vCloud Director, VMware Configuration Manager, NSX.
• Experience with Veeam and Zerto backup/DR solutions preferred.
• Understanding of BaaS, IaaS, DRaaS.
• Experience with global data center environments.
• Eligible to work in the United States without visa sponsorship.

Responsibilities

• Provide ownership of cloud compute systems.
• Cluster provisioning, alert monitoring, and environmental management.
• Act as escalation engineer for customer problems incl. after-hours on-call rotation.
• Provide escalation support to Level I Cloud Operations Engineers.
• Manage cluster compute capacity (hosts, CPU/memory).
• Develop, track, and report KPIs for cloud capacity.
• Provide accurate, timely responses to escalated tickets.
• Follow best practices for cloud compute systems management.
• Deliver superior customer service while upholding ethics and values.
• Review data handling policies and complete annual compliance training.

Skills

VMware administration

Cloud operations

Escalation handling

Education

Bachelor's degree in technical discipline

Tools

vCenter

vCloud Director

VMware Configuration Manager

NSX

Veeam

Zerto

Job description

11:11 Systems is seeking an experienced Cloud Operations Engineer L2 to manage our cloud compute systems. You will optimize, implement and maintain our cloud infrastructure, with involvement in capacity planning, cluster provisioning, fleet management and alert monitoring.

Reporting to the Manager of Cloud Operations, you will own escalations, provide guidance to Level I engineers, and help drive KPI reporting and continuous improvement across global data centers.