Cloud Operations Engineer II: VMware & Cloud Reliability

Storcom, Inc.; Northern (KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

11:11 Systems invites an experienced Cloud Operations Engineer L2 to optimize, implement, and maintain our cloud compute systems across our global footprint. You will manage capacity planning, cluster provisioning, fleet management, and monitoring, including after-hours on-call escalations.

The role requires a detail-oriented, improvement-minded professional with 4+ years of VMware enterprise experience and familiarity with DRaaS and cloud services.

Qualifications

• Bachelor's degree in technical discipline or equivalent years of work experience.
• 4+ years recent experience as a technical, hands-on, enterprise VMware administrator.
• VMware VCP or VCAP certified preferred.
• Extensive knowledge and experience using VMware management tools (vCenter, vCloud Director, VMware Configuration Manager, NSX) preferred.
• Experience with backup and DR solutions such as Veeam and Zerto preferred.
• Understanding of cloud-based infrastructure services, such as BaaS, IaaS and DRaaS.
• Experience working with global data center environments.
• Must be legally eligible to work in the United States without visa sponsorship.

Responsibilities

• Provide complete ownership and accountability of all responsibilities assigned regarding 11:11's cloud compute systems.
• Responsible for cluster provisioning, alert monitoring, and environmental management.
• Act as an 11:11 escalation engineer for customer problems including participation in engineering on-call rotation after hours.
• Provide escalation support to Level I Cloud Operations Engineers.
• Manage cluster compute capacity (hosts, CPU/memory, etc.).
• Develop, track, and report KPIs associated with cloud system capacity (CPU, memory, storage, etc.).
• Provide accurate, timely and professional responses to escalated customer tickets from support.
• Follow 11:11 Systems best practices for cloud compute systems management.
• Deliver superior customer service while maintaining professional relationships.
• Work supportively with colleagues, operating in a manner that is consistent with 11:11's Code of Business Ethics and Company Values.
• Responsibly receive, transmit, and handle company data and information per Company data handling agreements, work procedures and policies.
• Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements.
• Additional duties as assigned

Education

Bachelor's degree in technical discipline or equivalent years of work experience

VMware VCP or VCAP certification

Tools

vCenter

vCloud Director

VMware Configuration Manager

NSX

Veeam

Zerto

Job description

11:11 Systems invites an experienced Cloud Operations Engineer L2 to optimize, implement, and maintain our cloud compute systems across our global footprint. You will manage capacity planning, cluster provisioning, fleet management, and monitoring, including after-hours on-call escalations.

The role requires a detail-oriented, improvement-minded professional with 4+ years of VMware enterprise experience and familiarity with DRaaS and cloud services.