Cloud Engineer I — 24/7 Operations & VMware Automation

QTS Data Centers; Suwanee (GA); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

401(k) matching

Bonus eligibility

Generous PTO

Stock Purchase Plan

Holidays & paid time off

Legal Insurance

Sabbatical Program

Service Award

Job summary

QTS Data Centers is seeking a Cloud Engineer I - OSC to support internal and customer computing systems with a focus on automation and cloud technologies. You will work in a 24x7 Operations Service Center, addressing incidents, performing maintenance, and providing high-quality customer support.

The role requires a Bachelor’s degree or equivalent experience, 3+ years in IT engineering, and hands-on experience with VMware ESXi, NSX, and scripting. Shift work is expected in this 7x24 environment.

Qualifications

• Bachelor’s degree in a related field or equivalent professional experience.
• Three or more years of progressive IT engineering experience.
• Experience with Linux and/or Windows OS, virtualization and hyperconverged technologies (such as VMware).
• Experience with IT monitoring systems and patching data protection of assigned systems.
• Proficient in basic network virtualization (NSX) firewall rule changes.
• Understanding of HA technologies and clustering.

Responsibilities

• Be part of a 24x7x365 Operations Service Center and be flexible in availability as needed.
• Develop and maintain knowledge of assigned tasks, areas or projects.
• Manage tickets to ensure SLA and customer satisfaction.
• Provide operational support in response to monitoring alerts and resolve incidents.
• Respond to production issues and drive resolution.
• Triaged tickets and escalated per policy.
• Deliver customer-focused support through calls and tickets.
• Perform scheduled maintenance including upgrades and patching.
• Support VMware ESXi and similar technologies on various hardware platforms.

Skills

Cloud technologies

VMware ESXi

Troubleshooting

Customer service

Networking basics

Education

Bachelor’s degree in IT or related field

Tools

VMware ESXi

NSX

PowerShell

Python

Ansible

REST API

Job description

QTS Data Centers is seeking a Cloud Engineer I - OSC to support internal and customer computing systems with a focus on automation and cloud technologies. You will work in a 24x7 Operations Service Center, addressing incidents, performing maintenance, and providing high-quality customer support.

The role requires a Bachelor’s degree or equivalent experience, 3+ years in IT engineering, and hands-on experience with VMware ESXi, NSX, and scripting. Shift work is expected in this 7x24 environment.