Cloud Operations Lead — 24/7 Incident Response

asmexternalcareersite; Washington, Redmond (Washington County, WA); On-site; USD 90,000 - 130,000; Full time

Job summary

ASM Research is seeking an IT Operations Manager to supervise a team of IT professionals responsible for computer operations, systems, programming, and network resources in a 24x7 cloud environment. You will ensure high availability and effective incident response to meet customer SLAs.

This role involves mentoring staff, overseeing performance reviews, coordinating change management, and ensuring adherence to corporate policies and procedures while supporting ongoing improvements and

Qualifications

• 4–6 years IT experience with team leadership
• Experience with Windows and Linux server administration
• TS clearance required; active

Responsibilities

• Lead a team to maximize productivity and customer satisfaction
• Analyze performance metrics and optimize systems
• Develop improvement plans and operational procedures
• Provide recommendations on short-term projects
• Coordinate change management and incident response 24x7
• Mentor staff and conduct performance reviews

Skills

Team Leadership

Incident Management

Cloud Infrastructure

Windows/Linux

Networking Basics

Technical Troubleshooting

SLA Compliance

Education

Bachelor's Degree in IT/CS

Equivalent Relevant Experience

Tools

Azure

Git

Change Management

SCCM

Job description

ASM Research is seeking an IT Operations Manager to supervise a team of IT professionals responsible for computer operations, systems, programming, and network resources in a 24x7 cloud environment. You will ensure high availability and effective incident response to meet customer SLAs.

This role involves mentoring staff, overseeing performance reviews, coordinating change management, and ensuring adherence to corporate policies and procedures while supporting ongoing improvements and