Cloud Operations Supervisor – 24/7 Incident & Performance

ASM Research, An Accenture Federal Services Company; Redmond (WA); On-site; USD 120,000 - 130,000; Full time

Job summary

ASM Research, an Accenture Federal Services company, seeks an IT Operations Lead to supervise a team responsible for computer operations, systems, programming, and network resources in a 24x7 cloud-based environment.

You will diagnose, mitigate, and escalate complex issues to sustain high availability and meet SLA objectives, while mentoring staff and coordinating incident response and change management across the enterprise.

Qualifications

• Bachelor’s Degree in IT, Computer Science or related field preferred, or equivalent relevant experience.
• 4-6 years of IT experience with 2 years in IT staff management.
• 2 years operations experience providing application infrastructure support; 1 year system administrator support.

Responsibilities

• Supervise and coordinate activities of IT team in computer operations, systems, and network to ensure resources are available to users.
• Manage incident responses in a 24x7 cloud-based environment and ensure SLA attainment.
• Analyze performance indicators and implement improvements to enhance efficiency and availability.

Skills

Team leadership

Communication

Cloud-based operations

Troubleshooting

System administration

Windows

Linux

Azure

Education

Bachelor's Degree in IT/CS

Tools

Windows

Linux

Azure

Job description

ASM Research, an Accenture Federal Services company, seeks an IT Operations Lead to supervise a team responsible for computer operations, systems, programming, and network resources in a 24x7 cloud-based environment.

You will diagnose, mitigate, and escalate complex issues to sustain high availability and meet SLA objectives, while mentoring staff and coordinating incident response and change management across the enterprise.