Cloud Operations Engineer I - AWS Managed Services

Amazon; Dallas (TX); On-site; USD 79,000 - 138,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

RSUs

Paid time off

Parental leave

Job summary

Amazon is seeking an Operations Engineer I for AWS Managed Services in Dallas, TX. You will troubleshoot operational issues, manage fleets of server instances, and collaborate with AWS teams to deploy reliable solutions.

The role emphasizes scripting, CloudFormation, automation, and strong customer service across global regions. Experience with Linux/Windows and DevOps practices is valued; the team operates in an agile environment.

Qualifications

• 6+ months of software development with object oriented language experience.
• 6+ months of scripting language experience.
• 6+ months of network and operating system support experience.
• Bachelor's degree in computer science or equivalent, or 6+ months of technical support experience
• 3+ years of customer service, or 2+ years of technical support experience

Responsibilities

• Troubleshoot and solve challenging operational issues in a complex enterprise environment.
• Supporting fleets of server instances interacting with multiple services across several AWS regions.
• Work directly with technical teams from AWS enterprise, customers and partners to provide unique solutions to our customers' individual needs for their application deployment.
• Build and maintain CloudFormation templates and scripts to automate and deploy AWS resources and configuration changes.
• Collaborate and help build utilities and tools for internal use that enable you and AWS Engineers to operate safely at high speed and wide scale.
• Leverage experiences to provide the voice of the customer to internal AWS teams.

Skills

Object-oriented programming

Scripting languages

Network & OS support

Customer service

Education

Bachelor's degree in computer science or equivalent

Tools

CloudFormation

Automation scripts

Ruby

Bash

PowerShell

Python

Java

C++

C#

VMware

Job description

Amazon is seeking an Operations Engineer I for AWS Managed Services in Dallas, TX. You will troubleshoot operational issues, manage fleets of server instances, and collaborate with AWS teams to deploy reliable solutions.

The role emphasizes scripting, CloudFormation, automation, and strong customer service across global regions. Experience with Linux/Windows and DevOps practices is valued; the team operates in an agile environment.