Cloud Operations Director - Multi-Cloud & Incident Lead

Foundant + smartsimple; United States; Remote; USD 180,000 - 260,000; Full time

Job summary

Foundant + smartsimple is seeking a seasoned cloud operations leader to own and optimize our multi-region SaaS hosting environment. You’ll drive availability, performance, and reliability across AWS and Azure, and guide incident response and RCA communications to stakeholders.

You’ll build and mentor a small team of system administrators and SREs, collaborating with Development, Security, and Support to ensure smooth handoffs, strong monitoring, and continuous improvement in all operational

Qualifications

• 10+ years in cloud operations or infrastructure leadership.
• 5+ years in a director-level role.
• Hands-on multi-cloud expertise (AWS and Azure).
• Experience delivering SaaS across multiple regions with data residency considerations (US, Canada, EU, UK, Australia).
• Leading availability incident management and root cause analysis for production environments.
• Overseeing configuration and change management across IaC/CI-CD and traditional release environments.
• Managing cloud hosting costs at scale, including forecasting and optimization.
• Building and developing teams of system administrators and/or SREs.
• Bachelor’s degree in CS/IS or related field preferred.
• Must be legally eligible to work in the United States.

Responsibilities

• Own end-to-end cloud operations across Foundant’s portfolio of SaaS products.
• Lead availability incident management for production environments and present RCAs to stakeholders.
• Oversee configuration and change management across IaC/CI-CD and manual release environments.
• Manage infrastructure hosting costs across multi-region footprint (US, Canada, EU, UK, Australia).
• Build and lead a small team of system administrators and SREs.
• Partner with Development, Security, and Support to ensure clear operational handoffs.
• Establish and continuously improve monitoring, alerting, and performance management practices.
• Other duties as assigned.

Skills

Cloud operations leadership

Multi-cloud (AWS, Azure)

Incident management & RCA

IaC/CI-CD & traditional release mgmt

Cost optimization & budgeting

Team building & mentoring

US work eligibility

Bachelor's degree required

Education

Bachelor's degree in Computer Science/IS/related field

Job description

Foundant + smartsimple is seeking a seasoned cloud operations leader to own and optimize our multi-region SaaS hosting environment. You’ll drive availability, performance, and reliability across AWS and Azure, and guide incident response and RCA communications to stakeholders.

You’ll build and mentor a small team of system administrators and SREs, collaborating with Development, Security, and Support to ensure smooth handoffs, strong monitoring, and continuous improvement in all operational