Multi-Cloud Escalation Lead for Critical Incidents

Centric Software, Inc.; Kentucky; On-site; USD 130,000 - 160,000; Full time

Job summary

Centric Software, Inc. seeks a seasoned professional to lead cloud operations and manage escalations across AWS, Azure, and GCP. Candidates should have 8+ years in cloud operations and a strong technical background, including incident management and cross-functional leadership.

The position offers a competitive salary range of $130,000 – $160,000, depending on location and experience. This full-time role provides an opportunity to influence product reliability and customer success.

Qualifications

• 8+ years in cloud operations, technical support, or infrastructure engineering.
• Hands-on experience with AWS, Azure, and GCP.
• Strong understanding of networking, security, and distributed systems.

Responsibilities

• Lead resolution of critical escalations across cloud environments.
• Coordinate cross-functional teams during outages.
• Conduct root cause analyses across cloud platforms.

Skills

Cloud operations experience

Multi-cloud architecture knowledge

Networking expertise

Security understanding

Incident management

Communication skills

Education

Bachelor's or Master’s in Computer Science, Engineering, or related field

Tools

AWS

Azure

GCP

Observability tools

Job description

Centric Software, Inc. seeks a seasoned professional to lead cloud operations and manage escalations across AWS, Azure, and GCP. Candidates should have 8+ years in cloud operations and a strong technical background, including incident management and cross-functional leadership.

The position offers a competitive salary range of $130,000 – $160,000, depending on location and experience. This full-time role provides an opportunity to influence product reliability and customer success.