Senior Cloud Operations Leader – Azure & Enterprise O&M

Applied Information Sciences; United States; Remote; USD 165,000 - 248,000; Full time

Job summary

Applied Information Sciences seeks a Director of Operations to lead enterprise-scale cloud O&M for a Defense Industrial Base client on Microsoft Azure and Microsoft 365. You will drive service performance, oversee a growing team, and ensure smooth transitions of new capabilities into production.

In this leadership role, you will own end-to-end operational metrics, manage major incidents, establish readiness reviews, and collaborate with security, architecture, and customer stakeholders to

Qualifications

• 10+ years of progressive experience in enterprise IT operations, managed services, cloud operations, or service delivery.
• 5+ years in senior leadership with direct accountability for production service outcomes.
• Documented responsibility for an enterprise environment of at least 10,000 users.
• Executive-level customer experience with regular briefings to directors/VP/CIO/CISO.
• Willingness to travel on-site up to four weeks per year.
• Must not be a current owner/operator, founder, or active managing partner of an MSP.

Responsibilities

• Own end-to-end operational performance across Azure, Microsoft 365, Entra ID, and related cloud platforms.
• Lead and grow a multidisciplinary team of engineers, administrators, and support staff.
• Establish data-driven SLAs, KPIs, MTTA/MTTR, and capacity planning measures.
• Oversee incident/problem management, RCA, and corrective actions.
• Lead Operational Readiness Reviews and service acceptance for new capabilities.
• Partner with project managers, security, architects, and customer stakeholders.

Skills

Leadership

Data-driven management

Incident management

Cloud operations

Tools

Azure

Microsoft 365

Entra ID

ServiceNow

Job description

Applied Information Sciences seeks a Director of Operations to lead enterprise-scale cloud O&M for a Defense Industrial Base client on Microsoft Azure and Microsoft 365. You will drive service performance, oversee a growing team, and ensure smooth transitions of new capabilities into production.

In this leadership role, you will own end-to-end operational metrics, manage major incidents, establish readiness reviews, and collaborate with security, architecture, and customer stakeholders to