Cloud Operations & Case Management Specialist

Blueprint Technologies Pvt Ltd; United States; A distancia; USD 60.000 - 76.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical benefits

Dental & vision

401(k) plan

Paid time off

Parental leave

Professional growth

Descripción de la vacante

Blueprint is seeking an Operations Coordinator to review and route capacity requests, verify details, and maintain accurate case records. The role requires 2–4 years in operations coordination, strong Excel skills, and familiarity with ticketing systems.

A degree in business or related fields is required; Azure fundamentals are a plus. Benefits include health coverage and 401(k) options, with growth opportunities in a tech-focused firm.

Formación

• 2-4 years in operations coordination or similar role.
• Experience with ticketing or case management systems.
• Advanced Excel skills (lookups, pivot tables).
• Familiarity with cloud concepts or Azure is a plus.

Responsabilidades

• Review, triage, prioritize, and route infrastructure capacity requests in a case management system.
• Validate request details including identifiers, SKUs, regions, and core counts.
• Follow up with requestors to obtain missing or incorrect information.
• Resolve routine cases per documented procedures and service guidelines.
• Escalate urgent or complex requests with clear summaries.
• Maintain case records, budget trackers, and operational documentation.
• Reconcile data and prepare recurring operational reports in Microsoft Excel.
• Report on request volumes, backlog aging, and escalation trends.

Conocimientos

Analytical thinking

Attention to detail

Educación

Associate or Bachelor’s degree in business, economics, finance, accounting, or related field

Herramientas

Microsoft Excel

Descripción del empleo

Blueprint is seeking an Operations Coordinator to review and route capacity requests, verify details, and maintain accurate case records. The role requires 2–4 years in operations coordination, strong Excel skills, and familiarity with ticketing systems.

A degree in business or related fields is required; Azure fundamentals are a plus. Benefits include health coverage and 401(k) options, with growth opportunities in a tech-focused firm.