Cloud Operations and Customer Support Engineer, Jr.

General Dynamics Information Technology; Springfield (VA); On-site; USD 70,000 - 100,000; Full time

Job summary

General Dynamics Information Technology is seeking a Cloud Operations and Customer Support Engineer, Jr. to help maintain and optimize cloud infrastructure while delivering frontline customer support. This role emphasizes reliability, performance, and secure operations in a sensitive enterprise environment.

The position supports our intelligence customer in Springfield, VA or St. Louis, MO, and requires US Citizenship and TS/SCI clearance.

Qualifications

• Bachelor's Degree in IT or related field or equivalent experience.
• 2+ years of IT experience with emphasis on cloud operations and customer support.
• Experience with AWS cloud services and infrastructure management.

Responsibilities

• Proactively manage and maintain cloud infrastructure with high availability and performance.
• Respond to and resolve customer issues with strong technical support.
• Collaborate with engineering teams to support user consumption of cloud applications in a large enterprise environment.
• Engage in application monitoring to identify performance or availability issues.
• Continuously monitor supporting infrastructure to identify scalability and performance concerns.
• Develop and maintain documentation for application support procedures.

Skills

AWS cloud services

Troubleshooting

Customer-focused technical support

Linux distributions (RedHat/CentOS)

DevOps practices

Agile/Scrum methodologies

GitLab CI

Nexus

Communication and collaboration

Education

Bachelor's Degree in IT or related field

Tools

GitLab CI

Nexus

Job description

Deliver simple solutions to complex problems as a Cloud Operations and Customer Support Engineer, Jr. at GDIT. Here, you'll tailor cutting-edge solutions to the unique requirements of our clients. With a career in application development, you'll make the end user's experience your priority and we'll make your career growth ours.

At GDIT, people are our differentiator. As a Cloud Operations and Customer Support Engineer, Jr. you will help ensure today is safe and tomorrow is smarter. Our work depends on a TS/SCI cleared Cloud Operations and Customer Support Engineer, Jr. joining our team to support our intelligence customer in Springfield, VA or St. Louis, MO.

HOW A CLOUD OPERATIONS AND CUSTOMER SUPPORT ENGINEER, JR WILL MAKE AN IMPACT

Job Description:

In this role, you'll join our Continuous Operations Release Environment (CORE) team, providing high-quality, cost-effective cloud solutions to our clients. You'll be instrumental in maintaining and enhancing our cloud infrastructure, with a strong focus on operational efficiency and customer support.

Key Responsibilities:

• Proactively manage and maintain cloud infrastructure, ensuring high availability and performance.
• Respond to and resolve customer issues, providing top-tier technical support and customer service.
• Collaborate with various engineering teams to support user consumption of applications in the cloud in a sophisticated enterprise environment.
• Engage in application monitoring to assist in identifying and addressing application performance or availability issues.
• Continuously monitor supporting application infrastructure to help identify and report on scalability and performance issues.
• Develop and maintain comprehensive documentation for application support procedures.

What You'll Need

Education and Experience:

• Bachelor's Degree in the IT field, related technical discipline, or equivalent combination of education and experience.
• 2+ years of experience in IT, with a strong focus on cloud operations and customer support.

Required Skills:

• Proficiency with AWS cloud services and infrastructure management.
• Exceptional troubleshooting and problem-solving skills.
• Experience in providing customer-focused technical support.
• Knowledge of Linux distributions (e.g., RedHat, CentOS).
• Familiarity with DevOps practices, Agile/Scrum methodologies, and continuous integration tools (e.g., GitLab CI, Nexus).
• Excellent communication and collaboration abilities.

Location: Springfield, VA or St. Louis, MO

US Citizenship Required

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY

Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.