Cloud NOC Engineer – Observability & Incident Response

020 Cisco Systems, Inc.

North Carolina

On-site

USD 129,000 - 185,000

Full time

8 days ago

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Job summary

Cisco Systems, Inc. is seeking a self-starting engineer to join the Network Operations Center (NOC) for Splunk Cloud. You will monitor and resolve issues affecting availability and performance for cloud customers and act as the frontline of customer experience.

The role requires 4+ years in systems/network administration, incident response, scripting, and familiarity with Unix/Linux. You will work with cross-functional teams, participate in on-call rotations, and drive improvements to

Qualifications

BS and 4 or more years of relevant experience.
4+ years of experience in Systems/Network Administration in a cloud environment.
4+ years of incident response and major incident management.
4+ years' experience using Unix/Linux systems with scripting experience in Shell, Perl, or Python.

Responsibilities

Respond to monitoring alerts according to defined playbooks and procedures.
Participate in Post Incident Reviews and discussions.
Provide 24/7 support & incident management.
Participate in on-call support, ensuring stability and performance of production environments.
Build effective working relationships with cross-functional team members.
Make suggestions for process improvements and enhance operational efficiency.
Meet with customers where needed to collect feedback on monitoring improvements.