Cloud NOC Engineer: Real‑Time Uptime & Incident Response

TechDigital Group; Jersey City (NJ); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading technology company seeks a NOC Engineer to ensure the uptime and performance of their public cloud platform. Responsibilities include real-time monitoring, incident response, and collaboration with engineering teams. Candidates should have at least 2 years of experience in cloud operations, solid Linux and networking skills, and familiarity with observability tools like Prometheus and Grafana. Excellent communication skills are crucial as well as the ability to work in high-pressure situations.

Qualifications

• 2+ years of experience in a NOC, cloud operations, or system monitoring role.
• Strong understanding of Linux systems and networking concepts.
• Experience with network equipment (Juniper and Arista).

Responsibilities

• Monitor public cloud infrastructure using observability tools.
• Identify and respond to real-time alerts and incidents.
• Perform first-level troubleshooting and escalate critical issues.

Skills

Linux systems

Networking concepts (TCP/IP, DNS, VPN, BGP)

Troubleshooting skills

Communication skills

Cloud operations

Tools

Jira

PagerDuty

Prometheus

Grafana

Kubernetes

Job description

• As a NOC Engineer at, you will play a vital role in ensuring the uptime, stability, and performance of our public cloud platform used by millions of developers and startups worldwide.
• You will be responsible for real-time monitoring and operational support of global infrastructure systems, helping detect and resolve incidents that affect the availability of cloud services including Droplets, Spaces, Kubernetes, networking, and storage platforms.
• This is a hands-on, highly collaborative role that requires quick thinking, technical troubleshooting, and close coordination with engineering, the Network Infrastructure, and the teams to maintain the health of cloud environment.

Key Responsibilities:

• Monitor Digital Oceanfs public cloud infrastructure (compute, storage, networking, and Kubernetes clusters) using observability tools like Prometheus, Grafana, and internal dashboards.
• Identify, triage, and respond to real-time alerts and incidents to prevent or minimize customer impact.
• Perform first-level troubleshooting of system issues, including host failures, degraded services, and latency incidents.
• Escalate critical issues to CloudOps Engineering, Network Infrastructure, or Security teams following predefined runbooks and escalation paths.
• Maintain clear documentation of incidents, resolutions, and system changes in the ticketing system (e.g., Jira, PagerDuty, or internal tooling).
• Write and update operational playbooks to standardize response procedures for cloud infrastructure issues.
• Collaborate in post-incident reviews with the Network Infrastructure and CloudOps teams to identify root causes and help implement long-term fixes.

Qualifications:

• 2+ years of experience in a NOC, cloud operations, or system monitoring role, preferably in a public cloud or SaaS environment.
• Strong understanding of Linux systems, networking concepts (TCP/IP, DNS, VPN, BGP), and system administration basics.
• Experience working with Juniper and Arista network equipment, including basic configuration and troubleshooting.
• Familiarity with container orchestration and cloud-native tools (e.g., Kubernetes, Docker) is a plus.
• Excellent troubleshooting skills and ability to work calmly in high-pressure, time-sensitive situations.
• Strong communication skills with the ability to write clear incident reports and Cloud Operations playbooks.
• Experience with DigitalOcean services (e.g., Droplets, VPCs, Load Balancers, Spaces) is highly preferred.